Strategic Planning & Customer Engagement Lead

Mpa Recruitment; Belfast; On-site; GBP 35,100 - 42,900; Full time

Job summary

Mpa Recruitment is seeking an Assistant Director of Strategic Planning & Customer Engagement in Belfast. This role will focus on leading the strategic development of Customer Engagement and Planning services.

Key responsibilities include overseeing corporate planning, governance, and quality improvement while ensuring service excellence across the organisation. The ideal candidate should have significant management experience and a relevant degree.

Qualifications

• University Degree or relevant professional qualification.
• 3+ years in a senior management role with leading experience.
• Experience of team, people, and finance management.

Responsibilities

• Lead strategic planning and customer engagement.
• Develop and coordinate service improvement strategies.
• Communicate with stakeholders on performance management.

Skills

Leadership

Team Management

Financial Management

Communication Skills

Education

University Degree or Professional Qualification

Job description

Mpa Recruitment is seeking an Assistant Director of Strategic Planning & Customer Engagement in Belfast. This role will focus on leading the strategic development of Customer Engagement and Planning services.

Key responsibilities include overseeing corporate planning, governance, and quality improvement while ensuring service excellence across the organisation. The ideal candidate should have significant management experience and a relevant degree.