Strategic Partnerships Manager

Dojo 2022; London; On-site; GBP 125,000 - 150,000; Full time

Job summary

An established industry player seeks an ambitious Partnership Manager to join their dynamic team. This role is pivotal in nurturing and expanding revenue-generating partnerships within the rapidly growing payments sector. You will collaborate with diverse partners, utilizing your strategic account management skills to drive growth and foster meaningful relationships. If you're passionate about empowering businesses and thrive in a fast-paced environment, this opportunity offers a chance to make a significant impact. Join a company that values curiosity, relentless pursuit of excellence, and a customer-obsessed mindset, and be part of a team that drives innovation in the experience economy.

Qualifications

• Experience in strategic account partner management, preferably in fintech/payments.
• Proven track record in indirect sales and exceeding targets.

Responsibilities

• Develop and nurture relationships with partners to drive revenue growth.
• Train partner sales staff to improve lead generation and sales effectiveness.

Skills

Strategic Account Management

Sales Target Achievement

Partner Program Optimization

Communication Skills

Critical Thinking

Adaptability

Problem Solving

Self-Motivation

Job description

First launch was back in 2009. So with over 15 years in the payments industry, we’ve got a story to tell.

Dojo is built to soothe customer and consumer pain points across the world for over 140,000 customers.

And today, there’s over 1000 of us in multiple locations across the UK, Ireland, Spain, and Italy.

Our mission is to empower businesses to thrive in the experience economy by creating the tools and tech that turn transactions into meaningful relationships.

We do that through sophisticated EPOS payments integrations, fast transactions, hospitality bookings, and a strong consumer restaurant app.

The Role

We have an opportunity for an ambitious and commercially minded Partnership Manager to join our Partnerships team within our Revenue Growth organisation. Dojo offers integrated card processing solutions to SME & Enterprise through referral partnerships with business software providers. Our partner ecosystem includes a diverse range of ISVs and resellers from hospitality and retail EPOS to healthcare practice management software and beyond. You will be integral to the fastest growing part of our business in a key role focused on developing and growing revenue-generating partnerships across an assigned portfolio of partners.

What you will do…

• Nurture and develop relationships with your assigned portfolio of accounts to drive revenue growth.
• Create rapport with key decision makers and influencers across all levels of your assigned partners, including executives, sales, operations, and support staff.
• Manage and influence partners to adopt best practices to maximise customer adoption of Dojo’s products and services.
• Complete regular business reviews with partners to set goals, identify actions and track progress towards mutually agreed objectives.
• Design and execute Joint Business Plans for key partners in your portfolio.
• Forecast and report on partner performance (including applications and campaign results) on a monthly basis.
• Train partner sales staff to develop an effective approach to lead generation, using feedback from the sales team to identify opportunities for improvement.
• Innovate to maximise partner lead volume, conversion, and revenue generation.
• Develop and maintain a thorough understanding of Dojo products and services as they evolve, while ensuring partners also stay up-to-date.
• Contribute creative and innovative ideas for driving partnership growth and business improvement.
• Ensure partners understand processes and systems.
• Act as the interface between partners and Dojo’s sales teams.
• Problem solve on the fly, manage expectations and always put the business first.

What you will bring...

• Previous strategic account partner management experience (preferably within the fintech/payments industry).
• Proven experience working with different partner types like ISVs, resellers, distributors, etc. and exceeding sales targets.
• Demonstrated success in selling through an indirect sales model, with a proven track record of delivering results.
• Experience managing and optimising partner programmes to drive growth and collaboration.
• Experience working with ISVs (Independent Software Vendors) in payment integrations and building strong, long-term relationships.
• Ability and desire to learn new things and adapt to changing environments.
• Proactive, growth-focused mindset.
• Ability to influence behavioural change in others.
• Excellent verbal and written communication skills.
• Ability to adapt your approach to various audiences, from c-level executives to support staff.
• Thrive as part of a target-driven, high-performance, high-expectations team.
• Ability to work in a fast-paced, multi-task environment.
• Excellent time-management skills with the ability to meet deadlines.
• Proven ability of critical thinking, using logic, data and reason.
• Self-motivation and ability to work on own initiative as well as part of a team.

Dojo home and away

We believe our best work happens when we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest ideas.

That's why we have an office-first culture. This means working from the office 4+ days per week.

With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.

Question: what’s curious, relentless, and customer obsessed?

If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.

If the following speak to you, let’s talk:

• You’re curious. You have a real desire to learn and create.
• You’re relentless. You keep going even when it’s easier not to.
• You’re customer-obsessed. You know how important customers are to what you do.

Diversity, equity, and inclusion at Dojo

From local bakeries to well-known eateries, Dojo payments serve over 140,000 places across the UK.

And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.

Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.

If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.

To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.

Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages.