Strategic Partnership Services Lead – Hybrid

Hearing Dogs for Deaf People; Princes Risborough; Híbrido; GBP 42.000 - 47.000; Tempo integral

Benefícios oferecidos por esta vaga

Employee Assistance Programme

Annual leave enhancements

Birthday day off

Pension plan

Resumo da vaga

Hearing Dogs for Deaf People is seeking a Partnership Services Lead (South) to drive transformation of our Partnership Services and lead a team of Partnership Advisors. You will shape strategy, KPIs and budgeting with the Head of Partnership Services, aligning resources and outcomes to a holistic recipient journey.

You will manage up to eight Advisors, partnering with Dog Training, Healthcare and Support Pathways to deliver a consistent, proactive, person-centred service.

Qualificações

• Significant experience leading change and developing people.
• Proven track record managing performance and addressing underperformance.
• Experience leading through organizational or service change.
• Experience setting or managing standards and KPIs and using data to improve performance.
• Experience improving a service or customer/recipient journey.
• Strong coaching, communication, influencing and relationship-building skills.

Responsabilidades

• Directly lead and line manage up to 8 Partnership Advisors with support from specialist teams.
• Set clear expectations for behaviour, standards and impact.
• Coach and develop staff to build confidence and independent decision-making.
• Create a culture of accountability, openness and continuous improvement.
• Address poor performance promptly and fairly.
• Lead delivery of a person-centred service across the Hearing Dog partnership.
• Contribute to workforce planning and resource decisions.
• Embed new approaches, processes and systems into practice.

Conhecimentos

Leadership

Change management

People management

Performance management

Data-driven decision making

Cross-functional collaboration

Coaching

Strategic thinking

Descrição da vaga

Hearing Dogs for Deaf People is seeking a Partnership Services Lead (South) to drive transformation of our Partnership Services and lead a team of Partnership Advisors. You will shape strategy, KPIs and budgeting with the Head of Partnership Services, aligning resources and outcomes to a holistic recipient journey.

You will manage up to eight Advisors, partnering with Dog Training, Healthcare and Support Pathways to deliver a consistent, proactive, person-centred service.