Strategic Operations Manager

Radar; York and North Yorkshire; On-site; GBP 90,000 - 120,000; Full time

Job summary

RADAR is seeking a Manager, Strategic Operations to bridge the gap between executive vision and ground-level execution. This role will bring discipline and structure to planning, prioritization, and delivery of critical initiatives as RADAR scales.

You will work with Finance, Product, Go To Market, Engineering, Customer and Legal teams to align stakeholders, surface cross-functional themes, and drive complex projects forward with actionable solutions.

Qualifications

• 7+ years of program management experience, preferably in technology and/or high-growth startup environments.
• Proven success leading cross-functional programs across multiple teams.
• Builder's mindset in environments where structures and norms are still being established.
• Exceptional communication and stakeholder management across all levels.
• Ability to translate from big picture to tactical execution with measurable outcomes.
• Analytical skills for deep-dive analyses and clear recommendations.
• Experience coaching non-PM leaders to adopt project management practices.

Responsibilities

• Bridge the gap between executive vision and ground-level execution.
• Bring structure to how RADAR plans, prioritizes, and delivers key initiatives.
• Collaborate with Finance, Product, Go To Market, Engineering, Customer and Legal teams.

Skills

Program management

Cross-functional leadership

Stakeholder management

Analytical thinking

Project governance

Communication

Retail technology

PM tools

Tools

PM tools

Job description

• We are seeking a Manager, Strategic Operations to bridge the gap between executive vision and ground-level execution
• This role brings discipline and structure to how RADAR plans, prioritizes, and delivers on its most critical initiatives, while surfacing the cross-functional themes and operational signals that matter most as we scale
• You will work closely with all teams, including Finance, Product, Go To Market, Engineering, Customer and Legal teams, to gather insights, align stakeholders, move complex projects forward and propose solutions
• This role blends analytical thinking with hands‑on execution
• You will be a key member of the team that shapes the way RADAR operates
• Strategic planning and alignment
• Support the VP Brand Strategy on planning the company's annual and quarterly strategic planning process
• Translate company strategy into project plans with clear ownership, that connect to meaningful business outcomes
• Maintain a cross functional view across the business to ensure alignment to the strategic priorities
• Operating rhythm and accountability
• Establish and maintain structured meeting cadences including cross functional strategic priority presentations, business reviews, and project updates
• Track progress against strategic goals and KPIs and drive accountability across teams
• Cross-functional execution
• Serve as a central coordinator across engineering, product, customer, commercial, legal and other functions
• Maintain visibility into risks, interdependencies, and resource constraints, proactively flagging issues and recommending course corrections
• In partnership with the VP of Brand Strategy, shepherd the full portfolio of strategic priorities from planning through execution, working across Engineering, Product, Go-to-Market, Finance, Customer, and Legal teams to maintain alignment and deliver results
• Process and program management
• Introduce and standardize project management tools, templates, and governance frameworks
• Continuously refine processes and workflows to increase efficiency, predictability, and cross-team collaboration
• Operational Intelligence & Special Projects
• Drive highly-cross functional special projects that span multiple teams but do not neatly fit within any of them, defining project scope, success metrics, and execution plans in ambiguous environments
• Conduct deep-dive analyses to inform strategic decision-making
• Translate insights into clear recommendations and actionable plans for leadership
• Strategic Communication
• Develop and maintain an internal communications calendar to track top down strategic messaging to the organization and support culture change
• In your first 30 days, you will:
• Learn RADAR's mission, technology platform, and business model
• Build credibility by meeting with leadership, cross-functional stakeholders, and owners of key initiatives, listening first while forming your point of view on priorities, dependencies, and gaps
• Listen for patterns across teams including where execution is strong, where growth is creating strain, and what's slowing people down
• Get hands on with existing tools, processes and project tracking and meeting cadences to understand how decisions are currently being made and where the operating rhythm has gaps
• In your first 60 days, you will:
• Identify quick wins and longer term structural gaps, and start sequencing the work
• Take ownership of at least one cross functional meeting cadence or workstream, showing up as a coordinator and driver
• Surface high impact special projects through cross-functional discovery that will accelerate growth
• Have developed process that supports structured decision making and cross functional communication, ensuring decisions are not made in silos
• Ensure active projects have clear timelines, owners, as well as the right cross functional stakeholders involved
• Begin building the internal communications calendar to bring structure and visibility to top down strategic messaging
• In your first 90 days, you will:
• Have built foundational frameworks including templates, governance models and decision making processes, that the teams are already relying on
• Be driving measurable progress on RADAR's most critical cross-functional initiatives, bringing structure, clarity, and momentum where it's needed most
• Proactively bring recommendations and course corrections to leadership
• Have established yourself as a trusted go-to resource and someone who makes hard things easier and keeps the organization moving forward

• Solutions-first mindset
• 7+ years of program management experience, preferably in technology and/or high-growth startup environments, with proven success leading cross-functional programs
• A builder's mindset: comfortable operating in environments where the structures, processes, and norms are still being established
• Exceptional communication and stakeholder management - Relationship builder across all levels
• Big picture to tactical execution - can take projects from planning through execution to completion with measurable outcomes
• Analytical skills, comfortable conducting deep-dive analyses and translating complex findings into clear recommendations
• Familiarity with program and project management tools and methodologies
• Strong business acumen and high emotional intelligence
• Prior experience in retail technology
• Experience coaching non-PM business leaders to adopt project management best practices
• Experience in resource planning, capacity management, and cross-functional coordination in small to medium sized teams