Strategic Operations Lead

Fnality; Greater London; Hybrid; GBP 120,000 - 190,000; Full time

Job summary

Fnality is seeking a Strategic Operations Lead to maximise executive effectiveness and enable disciplined enterprise-wide execution of the company’s strategy. The role translates priorities into actionable plans, governance rhythms, and performance insights, enabling timely decisions across ExCo and senior leadership.

The candidate will collaborate with the Group Chief of Staff and Head of Strategic Operations to drive organisational alignment, governance excellence and operating model maturity,

Qualifications

• 7-12 years in management consulting, strategic operations or Chief of Staff roles.
• Experience with executive committees, senior leadership, and decision follow-through.
• Proven ability to produce board-level materials and governance documents.
• Ability to design and operate governance rhythms, performance reviews and calendars.

Responsibilities

• Support executive governance framework and operating cadence across the organisation.
• Coordinate strategic planning with Finance and ExCo leads; translate objectives into initiatives with KPIs and risks.
• Develop and maintain Target Operating Model and governance interfaces.
• Provide senior leadership with meaningful performance data and actionable insights.
• Partner with governance bodies to enhance Board/Committee operations and information flow.
• Lead strategic initiatives or provide advisory support for priority programmes.
• Support organisational effectiveness and employee engagement initiatives.
• Maintain knowledge assets, governance documentation and information standards.

Skills

Executive governance

Strategic planning

Stakeholder management

Decision support

Governance rhythms

Performance insights

Cross-functional coordination

PMO tooling

Ambiguity to options

Communication

Tools

Confluence

SharePoint

Job description

Working at Fnality

Here at Fnality, we are powering the future of finance, together: combining best in class technology with free-flowing creativity, and expertise that can make business better for everyone. There are no precedents for what we’re doing. With you on our side, we’ll be setting new ones every day.

In a complex world, we are here to bring clarity and make positive change.

Be your best:

We have a supportive culture that helps to bring the best out of each and every single one of our employees.

Feel free to explore:

Bring your new ideas and help us to solve problems together by joining a community of experts.

Be part of something bigger:

We will support you by fostering an open, honest culture, that enables flexibility and wellbeing. Feel part of something bigger while being yourself.

Feel empowered:

We want you to feel empowered. The nature of our business can help make this a reality. We have theagility, speed and innovation of a start-up, and a flexible working environment that enables this.

Role Purpose

The Strategic Operations Lead, reporting to the Group Chief of Staff and Head of Strategic Operations, will play a critical role in maximizing CEO and Group Executive Committee effectiveness and enabling disciplined enterprise-wide execution of Fnality's Strategy. The role-holder will translate strategic priorities into actionable plans, decision-quality materials, governance rhythms, performance insights and follow-through mechanisms, ensuring leaders have the clarity, structure and information required to make timely decisions and deliver against enterprise prioritise. Acting as a trusted partner to ExCo and senior leadership, the role will help drive organisational effectiveness, governance excellence, and operating model maturity across Fnality by establishing and managing the frameworks, processes, and disciplines required to support effective decision-making, strategic planning, performance management, and organisational alignment.

This role sits at the intersection of strategy, governance, operations, and organisational transformation, ensuring that strategic priorities are translated into clear actions, monitored effectively, and delivered through robust governance and operating structures.

This is a highly hands‑on role that combines strategic thinking with practical execution. The role-holder will take requests and priorities from the Group Chief of Staff, Head of Strategic Operations, Group Executive Committee and senior leaders, clarify the underlying need, and translate them into well‑defined requirements, deliverables and implementation plans. They will remain actively involved from initial scoping and stakeholder alignment through to execution, delivery and measurable follow‑through.

Key Responsibilities

• · Executive Governance & Operating Rhythm: Support the ongoing management of the executive governance framework and operating cadence across the organisation, including identification and implementation of enhancements across weekly executive decision forums, monthly business reviews, quarterly strategy / portfolio reviews, annual planning cycles, decision logs, action tracking, escalation routes and follow‑up disciplines.
• · Strategic Planning & Business Management: Lead coordination with the Finance team & Group ExCo leads to support the strategic planning and business management lifecycle. Work with functional leaders to translate the business plan and strategic objectives into initiatives, actionable plans, KPIs, risks and dependencies, ensuring performance reporting supports prioritisation, escalation and course correction.
• · Target Operating Model (TOM) Development & Implementation: Support the evolution, implementation and ongoing stewardship of the Group Target Operating Model, including functional mandates, reporting lines, decision rights, escalation routes, governance interfaces, shared service arrangements, service accountabilities and conflicts‑of‑interest controls.
• · Strategic Performance Management & Insights: Provide executive leadership with meaningful performance data and actionable insights.
• · Board & Committee Governance: Partner with key stakeholders to enhance governance effectiveness across Board and Committee structures, including coordination of forward calendars, agenda shaping, material review and quality assurance, decision/action tracking, Board/Committee follow‑up, Governance Working Group materials and information flow between ExCo and Boards.
• · Strategic Initiative Ownership and/or Advisory Support: Depending on CEO and Group ExCo priorities, lead selected complex, cross‑functional strategic initiatives or provide advisory support and governance challenge to priority programmes led by other teams, including mobilisation and launch activities for additional Fnality payment systems.
• · Organisational Effectiveness: Support the development of a high‑performing, engaged workforce and strategically Partner with People & Talent team on employee engagement and organisational effectiveness initiatives.
• · Own and maintain Strategic Operations knowledge assets, including information hubs, governance documentation, operating model materials, decision/action logs, source‑of‑truth conventions and AI‑ready information standards.

Required Skills & Experience

• · 7-12 years' relevant experience, including meaningful experience in management consulting, strategic operations/execution, Chief of Staff, CEO or COO Office, business management, or operational excellence roles;
• · Experience working directly with Executive Committees, senior leadership teams or equivalent senior decision‑making forums, including preparing materials, shaping agendas and supporting decision follow‑through;
• · Demonstrable experience producing high‑quality Board, Committee or ExCo‑level materials, including briefings, options analyses, decision papers, recommendations, governance updates, action logs and decision records;
• · Experience designing, embedding or operating executive governance rhythms, decision‑making frameworks, performance reviews, governance calendars, action tracking or cross‑functional execution systems;
• · Experience translating strategic objectives into initiatives, outcomes, KPIs, risks, dependencies and performance insights to support prioritisation, escalation and course correction;
• · Strong structured problem‑solving capability, including the ability to turn ambiguity into clear options, recommendations and implementable plans;
• · Excellent stakeholder management and influencing skills, comfort with ambiguity, discretion and senior stakeholder dynamics;
• · Strong judgement, discretion and political awareness when handling sensitive priorities, executive materials and cross‑functional issues;
• · Clear, concise and high‑quality written and verbal communication skills, with confidence producing executive/Board‑level materials;
• · Strong organisational discipline, including experience maintaining decision records, action logs, governance materials, knowledge repositories or source‑of‑truth documentation.

Strongly Preferred/ Desirable

• · Experience in regulated financial services, fintech, payments, market infrastructure, technology infrastructure, consulting or a scale‑up environment.
• · Experience supporting Target Operating Model design and implementation, organisational design, service governance, shared services or accountability frameworks.
• · Familiarity with corporate governance, Board and Committee operations, regulatory environments or executive governance disciplines.
• · Experience using Confluence, SharePoint or similar tools to structure knowledge assets, source‑of‑truth materials and governance documentation.
• · Experience with AI‑enabled productivity, knowledge management, workflow automation or PMO tooling would be advantageous.

Why should you join Fnality?

We employ curious individuals who thrive working in a fast paced and constantly changing environment, who work best when empowered to drive their own work, and who are not afraid to fail fast and learn quicker.

You will be an analytical thinker who is able to look at tasks and understand the most efficient way to achieve the desired outcome. You will be vigilantly outcomes‑focused and fully agile in your approach to working. You will have an insatiable desire to learn, adept at picking up new challenges and giving anything a go. You will want to deliver as much as possible, and you will understand how important the power of the team is.

A bit more about us

Digital transformation is changing our lives, work, and businesses. While other sectors evolve, financial markets remain slow, fragmented, and siloed. What the world needs now is a future‑facing financial system for the digital age.

At Fnality, we have been speaking - and listening - to the real users of today’s financial systems. From businesses to banks, there is a clear, collective ambition for a simpler, faster, safer, and more resilient payment system; one that can move and settle money quickly and efficiently, with minimized risk and much more transparency.

Fnality Global Payments

We are building a network of new payment systems that will enable tokenised, peer‑to‑peer markets.

Fnality Global Payments (FnGP) will comprise a series of national systems, each regulated in its home jurisdiction. We call each of these a Fnality Payment System (FnPS).

In each payment system, a Fnality settlement asset will act as the settlement/payment asset for any Payment (P), Delivery v, Payment (DvP) or payment vs. payment (PvP) need.

• · Operate a true peer‑to‑peer market
• · Allow for immediate settlement
• · Interoperate across business platforms and jurisdictions

The key benefits of the above are:

• · Reduced counter‑party and credit risk
• · Reduced operational risk
• · Efficient liquidity management
• · An ability to move resources from risk mitigation to business growth

This role is a UK or US based role and you must be eligible to work in the UK or the US. Please note we cannot sponsor visas for this role. We are keen to talk to those based in the Tri‑State area as this is a hybrid role based out of Stamford, Connecticut.

How will we use the information about you?

We will use your personal information to process your application, to enable us to assess your suitability for a role and for other legitimate business purposes such as improving our sites and talent management practices. We may share your data with third parties to achieve these purposes. We will not use or share your information for marketing purposes.

We will take appropriate security measures to safeguard your information in accordance with data protection legislation.

If you would like further information about how your information may be processed by us, please contact us [e-mail].