Strategic Network Resilience Lead — CEO Secondment

Citizens Advice; Birmingham; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Citizens Advice seeks a Network Resilience Consultant (CEO Secondment) for a 12-month secondment starting September 2026. The role supports Local Citizens Advice offices navigating major change, building resilience and collaboration across the network.

Ideal candidates are Chief Executives with credibility and change leadership skills, able to work flexibly across offices, including remote arrangements, to deliver on a national programme and strategy.

Qualifications

• Experience as Chief Officer or CEO within Local Citizens Advice
• Credibility, empathy and strategic change leadership skills
• Ability to navigate Local Government Reorganisation and Devolution contexts
• Comfort with leading in a voluntary sector environment and complex governance structures
• Strong relationship-building across senior volunteers and charity boards

Responsibilities

• Support CEOs, Chairs and Trustee Boards to navigate significant change in the external political and funding landscape
• Build trusted relationships that encourage collaboration across organisations
• Identify risks and support planning to influence stakeholders and position themselves for new opportunities
• Facilitate strategy development, decision making and organisational change to protect and develop client services across wider geographic areas
• Explore opportunities for innovation, cost effectiveness and missions-led service change
• Develop practical resources, tools and learning that strengthen the network
• Work as part of a small, highly skilled team of Network Resilience Consultants delivering a national programme through online and face-to-face support

Job description

Citizens Advice seeks a Network Resilience Consultant (CEO Secondment) for a 12-month secondment starting September 2026. The role supports Local Citizens Advice offices navigating major change, building resilience and collaboration across the network.

Ideal candidates are Chief Executives with credibility and change leadership skills, able to work flexibly across offices, including remote arrangements, to deliver on a national programme and strategy.