Strategic Internal Communications Partner - Frontline

Ocado Group; Hatfield; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Flexible work

Wellbeing support

Generous leave

Pension plan

Private medical cover

Family-friendly

Financial aid

Shuttle service

Share schemes

Shopping perks

Income protection

Job summary

Ocado Group is seeking an Internal Communications Business Partner to shape engagement across Ocado Logistics, connecting frontline teams to head office. You will partner with stakeholders to craft strategies and deliver timely, impactful communications that land in a busy operational environment.

In this hybrid role at the Hatfield Head Office, you’ll create content across intranet, leadership briefings and campaigns, track feedback, and continuously improve engagement.

Qualifications

• Strong writing, editing and storytelling skills with the ability to simplify complex information and create engaging content.
• Experience developing and executing internal communication strategies for diverse audiences.
• Hands-on experience in frontline operational communications across shop floor or similar environments.
• Experience managing multiple projects in a fast-paced setting.
• Excellent interpersonal and collaboration skills with the ability to influence stakeholders at all levels.

Responsibilities

• Advise on communication strategies for business priorities, operational updates and change initiatives
• Create engaging content across multiple channels, including intranet, digital platforms, leadership briefings and site communications
• Ensure messages are clear, consistent and tailored to diverse frontline and head office audiences
• Use engagement data and feedback to continuously improve communication effectiveness
• Collaborate with the Internal Communications team to align messaging and ways of working

Skills

Strategic communications

Content creation

Stakeholder management

Writing & storytelling

Frontline comms

Tools

Intranet platforms

CMS

Analytics

Job description

Ocado Group is seeking an Internal Communications Business Partner to shape engagement across Ocado Logistics, connecting frontline teams to head office. You will partner with stakeholders to craft strategies and deliver timely, impactful communications that land in a busy operational environment.

In this hybrid role at the Hatfield Head Office, you’ll create content across intranet, leadership briefings and campaigns, track feedback, and continuously improve engagement.