Strategic Hospitality Relationship Manager

Planet Paymet; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Planet Paymet is seeking a Relationship Manager to own a portfolio of hospitality customers, driving revenue growth and ensuring high service standards. You will be the primary contact, manage accounts end-to-end, and collaborate with sales, delivery and support teams to maximise client value.

The role requires strong relationship management, commercial acumen and experience with CRM systems. A hybrid work model and global hospitality footprint are offered.

Qualifications

• Proven experience in Key Account Management/Relationship Management/Customer Success.
• Strong background in hospitality technology and networking.
• Ability to grow accounts through relationship management and commercial delivery.
• Experience managing proposals, contracts, and negotiations.
• Excellent communication, presentation and stakeholder management.

Responsibilities

• Own end-to-end relationship for assigned Key Accounts.
• Lead regular reviews on performance, service quality and opportunities.
• Identify and deliver revenue growth through cross-sell and upsell.
• Manage RFI/RFP processes and commercial discussions.
• Collaborate with delivery and support teams to ensure service excellence.
• Maintain accurate CRM records and account documentation.

Skills

Relationship management

Account management

Sales/upsell/cross-sell

Negotiation

Communication

CRM (Salesforce)

Tools

Salesforce

Job description

Planet Paymet is seeking a Relationship Manager to own a portfolio of hospitality customers, driving revenue growth and ensuring high service standards. You will be the primary contact, manage accounts end-to-end, and collaborate with sales, delivery and support teams to maximise client value.

The role requires strong relationship management, commercial acumen and experience with CRM systems. A hybrid work model and global hospitality footprint are offered.