Strategic Growth & Delivery Lead

Contilio; Greater London; On-site; Full time

Job description

Contilio 3D AI is a fast-growing, AI-first SaaS scaleup based in London, UK. We've built and scaled the world’s first 3D AI analytics & insights platform for the largest industry on earth—construction. Our cutting-edge software automates quality verification, manufacturing‑style quantity tracking, construction progress, and predictive risks in hours, generating intelligent digital twins previously missing from construction. This empowers global enterprise customers to access timely, connected insights, make informed decisions, and eliminate problems with speed, saving billions in cost, time, labor, and CO2 emissions.

We are on a mission to build a global category leader that creates substantial value for our customers, the planet and the global population as 40% of the world’s CO2 originates from the $15Tn Construction industry. To achieve this vision, we set ambitious goals, work hard as a team, and believe that anything is possible!

Fueled by our exponential growth and market demand, we are seeking to add a growth‑minded, result‑oriented and customer‑focused Commercial & Strategy Manager to join our team. In this role, you will develop compelling winplans and work alongside diverse construction & real estate stakeholders to understand their needs, demo the product and answer their questions. You will forge strong relationships and manage the successful delivery of customer deployments throughout the entire lifecycle (setup, execution, expansion), ensuring that the maximum value is created, and customers continue to expand their Contilio use across their organizations and different user groups.

This role offers a package that includes base salary, variable (linked to commercial KPIs) and equity options, as well as the opportunity to take on more responsibility as we grow our team and global footprint.

Preference for candidates with UK work authorization, though we are able to sponsor the exceptional candidate.

What you'll do:

1) Sales and Business Development Support

• Create, present, and maintain high‑quality sales presentations, account winplans, proposals, contracts and other key material required for sales and customer delivery/success.

• Conduct product demos, answer key product/tech questions, and ensure that customers have an up‑to‑date knowledge of new products, features and Contilio's value proposition.

• Proactively generate leads and promote the Contilio brand and our products by attending events, meetings, calls, etc.

2) Customer Delivery & Success Ownership

• You have an ownership and value creation mindset: you develop and execute customer delivery plans with agility and the customer in mind, ensuring that our customers are onboarded, serviced, and expanded with care

• Proactively identify and resolve issues/risks, collect feedback and triage new feature requests on behalf of each customer and different user groups

• Continuously demonstrate the value of Contilio to customers and identify, support, and accelerate upsell and cross‑sell opportunities in collaboration with the account managers, or on your own.

3) Strategy & Operations

• Develop and maintain a deep understanding of the construction industry, market trends, competition, and our product and customer success best practices, turning them into measurable customer success strategies, processes and KPIs.

• Maintain an accurate and up‑to‑date record of customer interactions in our CRM and account plans and meet and exceed your success/net revenue retention KPIs.

Your core qualifications:

• Min 6 years of construction (or related industries) AND commercial experience (management consulting, corporate development/strategy, etc.), or experience working as a SaaS sales engineer or success/delivery manager in Contech, Proptech, etc.

• Strong analytical and strategic skills, including the ability to develop structured material and conduct high‑quality presentations and product demo’s to different buyer groups, ranging from engineers and project managers to senior executives.

• Deep knowledge of construction management processes and software, and proficiency in HubSpot, PowerPoint, Excel, other related tools.

• Native Level communication (both written & verbal) and stakeholder management skills, including a proven track record of working with, influencing, presenting to, and managing cross‑functional and senior stakeholder groups.

• Strong commercial acumen, enabling you to wear different hats and comfortably work with a wide range of complex documents and topics, including construction, financial models, business cases, proposals, contracts, and processes.

• Excellent project management skills, with the ability to execute and manage complex tasks with agility and autonomy.

• You thrive in fast‑paced, hands‑on and evolving enviroments

Any of the following is a plus:

• Prior experience in Contech or Proptech, and exposure to Enterprise B2B SaaS product sales, and/or supply chain strategy & operations.

• Bachelor’s degree in Civil, Mechanical, Electrical engineering, and an MBA from a top school.

• Fluency in a second language, including German, Arabic or French.

• The drive to challenge yourself and the status quo to bring about positive impact.

• Deep familiarity with HubSpot and Apollo.