Strategic Field Account Manager — Travel + Commission

Balaena; Delabole; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Commission scheme

Benefits

Competitive salary

Job summary

Balaena is seeking an Account Manager to strengthen customer relationships, grow revenue, and maximise the value of our portfolio across the Group. This role involves regular travel across the UK and coordinating with multiple Balaena locations.

The successful candidate will be commercially minded, customer-focused and able to operate in a fast-paced, target-driven environment, building long-term partnerships with clients.

Qualifications

• Proven experience managing and growing customer accounts.
• Strong commercial and negotiation skills.
• CRM experience and ability to manage multiple relationships.

Responsibilities

• Manage a portfolio of customer accounts across Balaena's key markets.
• Build strong relationships with customer stakeholders and decision-makers.
• Develop and implement account growth plans.
• Conduct regular customer visits and business reviews.
• Identify opportunities for additional services, projects and contract extensions.
• Increase revenue and profitability within assigned accounts.
• Drive repeat business, framework opportunities and long-term customer partnerships.
• Coordinate customer engagement across Balaena businesses and locations.
• Act as the primary commercial point of contact for assigned customers.
• Work closely with Operational, Technical and Commercial teams to ensure customer requirements are met.
• Maintain accurate account, opportunity and forecasting information within CRM systems.
• Monitor customer satisfaction and proactively address commercial risks.
• Promote the full range of Balaena's services and capabilities to maximise account value.

Skills

Account management

Negotiation

CRM system

Relationship building

Driving licence

Tools

CRM software

Job description

Balaena is seeking an Account Manager to strengthen customer relationships, grow revenue, and maximise the value of our portfolio across the Group. This role involves regular travel across the UK and coordinating with multiple Balaena locations.

The successful candidate will be commercially minded, customer-focused and able to operate in a fast-paced, target-driven environment, building long-term partnerships with clients.