Head of Scaled Customer Success & Commercial Growth

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses; South Shields; Presencial; GBP 100.000 - 140.000; Jornada completa

Descripción de la vacante

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses is seeking a senior leader to define and drive a scaled Customer Success function in a fast-growing SaaS environment. You will lead two Customer Success Managers and own the strategy for a £4-5M ARR portfolio, influencing executive stakeholders and guiding customer conversations.

You will comfortably coach your team while engaging in high-level client dialogues, driving adoption, renewal and expansion opportunities

Formación

• Experience leading Customer Success teams within a SaaS environment.
• Proven track record managing scaled customer portfolios.
• Commercial mindset focused on revenue outcomes.
• Ability to influence senior stakeholders with data-driven insights.
• Coaching mentality to develop others.

Responsabilidades

• Leading, coaching and developing two Customer Success Managers.
• Owning the strategy, health and performance of a scaled customer portfolio worth approximately £4-5M ARR.
• Delivering executive customer meetings, webinars and strategic business reviews.
• Partnering closely with Account Management to maximise customer retention and renewal success.
• Using customer health, engagement and product usage data to proactively identify risk and opportunity.
• Working alongside Customer Marketing, Digital CS and Data & Analytics to continually improve the scaled customer journey.
• Acting as the senior escalation point for complex customer situations, leading by example through your own customer interactions.

Conocimientos

Leadership

SaaS

Stakeholder management

Data analytics

Coaching

Descripción del empleo

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses is seeking a senior leader to define and drive a scaled Customer Success function in a fast-growing SaaS environment. You will lead two Customer Success Managers and own the strategy for a £4-5M ARR portfolio, influencing executive stakeholders and guiding customer conversations.

You will comfortably coach your team while engaging in high-level client dialogues, driving adoption, renewal and expansion opportunities