Senior Leader, Scaled Customer Success | £4-5M ARR

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses; Bradley Stoke; On-site; GBP 90,000 - 130,000; Full time

Job summary

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses in the United Kingdom is seeking a senior Customer Success leader to scale a high-growth SaaS business. You will lead two Customer Success Managers, own the strategy, health and performance of a £4-5M ARR portfolio, and drive executive-level conversations to secure renewals and expansions.

This role requires a credible, data-driven professional who can coach others, partner with Account Management, and act as the

Qualifications

• Experience leading CS teams within a SaaS environment.
• Proven track record managing scaled or high-volume portfolios.
• Commercial mindset to protect and grow revenue.
• Ability to influence senior stakeholders constructively.
• Data-led approach using health, engagement and adoption metrics.
• Coaching mentality to develop others.

Responsibilities

• Leading, coaching and developing two Customer Success Managers.
• Owning the strategy, health and performance of a scaled customer portfolio worth approximately £4-5M ARR.
• Delivering executive customer meetings, webinars and strategic business reviews.
• Partnering closely with Account Management to maximise customer retention and renewal success.
• Using customer health, engagement and product usage data to proactively identify risk and opportunity.
• Working alongside Customer Marketing, Digital CS and Data & Analytics to continually improve the scaled customer journey.
• Acting as the senior escalation point for complex customer situations, leading by example through your own customer interactions.

Skills

Leading CS teams

Portfolio management

Stakeholder influence

Coaching

Data-driven approach

Tools

Salesforce

Gong

Hook

Job description

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses in the United Kingdom is seeking a senior Customer Success leader to scale a high-growth SaaS business. You will lead two Customer Success Managers, own the strategy, health and performance of a £4-5M ARR portfolio, and drive executive-level conversations to secure renewals and expansions.

This role requires a credible, data-driven professional who can coach others, partner with Account Management, and act as the