Strategic Enterprise eCommerce Success Manager

StoryStream; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

28 days holiday

Private Healthcare

Cycle to work scheme

Job summary

StoryStream is seeking a Customer Success Manager to manage a portfolio of enterprise eCommerce clients in Greater London. You will deepen client engagement and ensure successful platform adoption, working closely with brands like ASOS and John Lewis.

The ideal candidate has over 5 years of experience in a customer success role within a SaaS business, strong stakeholder management skills, and a high data literacy to drive impactful client narratives.

A competitive salary and a comprehensive benefits package are also offered.

Qualifications

• 5+ years of experience in a customer success role within a SaaS business.
• Direct experience with enterprise eCommerce brands.
• Strong data literacy to interpret platform performance.

Responsibilities

• Own post-sales client journey and ensure onboarding success.
• Conduct regular business reviews with senior stakeholders.
• Monitor account health and manage projects with clients.

Skills

Customer success expertise

Stakeholder management

Data literacy

Project management

Relationship building

Tools

Planhat

Job description

StoryStream is seeking a Customer Success Manager to manage a portfolio of enterprise eCommerce clients in Greater London. You will deepen client engagement and ensure successful platform adoption, working closely with brands like ASOS and John Lewis.

The ideal candidate has over 5 years of experience in a customer success role within a SaaS business, strong stakeholder management skills, and a high data literacy to drive impactful client narratives.

A competitive salary and a comprehensive benefits package are also offered.