Strategic Enterprise CSM: Build Champions & Drive Growth

Brandwatch; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading social media intelligence firm in Greater London seeks a Customer Success Manager to build strong relationships with Enterprise customers. Responsibilities include managing client accounts, ensuring alignment with their business goals, and developing strategic plans. Ideal candidates will have at least three years of relevant experience, excellent communication skills, and a proactive attitude. The position offers comprehensive benefits including generous holiday allowance and health plans, fostering a collaborative work environment.

Benefits

25 days holiday plus bank holidays

Health cash plan

Gym membership contributions

Employee discounts

Dental insurance

Employee assistance plan

Qualifications

• 3 years of experience in Customer Success or Account Management.
• Excellent written and verbal communication skills.
• Strong relationship-building ability at all levels.

Responsibilities

• Own the overall relationship with Enterprise customers.
• Ensure customers get value from our products and services.
• Collaborate to establish strategic plans and goals.

Skills

Fluent English

Customer Success

Account Management

Relationship Building

Problem Solving

Proactive Approach

Goal-driven

Tools

Salesforce

Gainsight

Zendesk

JIRA

Job description

A leading social media intelligence firm in Greater London seeks a Customer Success Manager to build strong relationships with Enterprise customers. Responsibilities include managing client accounts, ensuring alignment with their business goals, and developing strategic plans. Ideal candidates will have at least three years of relevant experience, excellent communication skills, and a proactive attitude. The position offers comprehensive benefits including generous holiday allowance and health plans, fostering a collaborative work environment.