Strategic Digital Account Manager — Web & Growth

Digital Appointments; Greater London; On-site; GBP 35,000 - 48,000; Full time

Job summary

Digital Appointments is seeking an account manager to join a well-established, award-winning agency in central London. You will manage a portfolio of client websites, acting as the main point of contact and strategic advisor after launches.

Day-to-day duties include building long-term relationships, identifying marketing opportunities, overseeing WordPress updates, and reporting on site performance for clients and internal teams.

Qualifications

• Experience in account management or client services at a digital, web or creative agency.
• Excellent written communication with strong grammar, spelling and attention to detail.
• Confidence speaking with clients and ability to listen, ask the right questions and interpret a brief.
• Good understanding of how websites fit into a wider marketing strategy.
• Ability to juggle several clients and tasks and prioritise well.
• Positive, curious attitude and a genuine interest in creativity and technology.

Responsibilities

• Be the main contact for your clients by email, phone and video call, building long-term relationships.
• Get to know each client’s wider marketing goals, and suggest and pitch services such as SEO, digital marketing, email newsletters, print and branding.
• Run monthly WordPress and plugin updates, and report on website performance to clients and internally.
• Proactively find ways to improve the performance of the sites you manage.
• Brief and work closely with the in-house design and development teams to deliver smaller projects on time.

Skills

Client management

Communication

Strategic thinking

Attention to detail

Team collaboration

WordPress

Google Analytics

Tools

WordPress

Google Analytics

Job description

Digital Appointments is seeking an account manager to join a well-established, award-winning agency in central London. You will manage a portfolio of client websites, acting as the main point of contact and strategic advisor after launches.

Day-to-day duties include building long-term relationships, identifying marketing opportunities, overseeing WordPress updates, and reporting on site performance for clients and internal teams.