Strategic Debt Recovery Officer | Negotiation & Compliance

Vero HR Limited; Basingstoke; Presencial; GBP 34 000 - 41 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Discretionary bonus

Death in service - 4x annual salary

Pension contributions 4% employer, 5%-

Employee Assistance Programme

25 days' annual leave + bank holidays

Wellbeing and social events

Resumo da oferta

[Client] is seeking an experienced Recoveries Officer to manage delinquent, defaulted and impaired lending accounts across the recovery process. You’ll balance commercial judgement, customer care and compliance to maximise recoveries, minimise losses and achieve fair customer outcomes.

You’ll manage a varied portfolio across personal, commercial and asset finance, coordinating with solicitors, insolvency practitioners, recovery agents and valuers to support litigation and enforcement activities.

Qualificações

• Experience in recoveries, collections, debt resolution, or financial services.
• Excellent communication and negotiation skills.
• Confidence handling difficult or sensitive conversations.
• Strong organisation and prioritisation of multiple cases.
• Good analytical and problem-solving skills.
• Strong IT and systems capability.
• Excellent attention to detail and record-keeping.
• Genuine understanding of treating customers fairly and achieving positive outcomes.

Responsabilidades

• Manage delinquent and defaulted accounts.
• Contact customers via telephone, email, letter, SMS, and other channels.
• Assess circumstances and determine recovery strategies.
• Negotiate repayment arrangements, settlements and resolutions.
• Identify vulnerable customers and apply forbearance.
• Support asset recovery, repossessions and enforcement.
• Liaise with solicitors, insolvency practitioners, recovery agents, valuers and auctions.
• Support litigation and insolvency cases including bankruptcies, IVAs, administrations and liquidations.
• Maintain accurate case records and produce portfolio information.
• Identify risks and opportunities to improve recovery performance.
• Ensure compliance with legal, regulatory and company requirements.

Conhecimentos

Excellent communication

Negotiation

Organisational skills

Analytical thinking

IT & systems capability

Attention to detail

Customer fairness

Ferramentas

CRM systems

Microsoft Office

Descrição da oferta de emprego

[Client] is seeking an experienced Recoveries Officer to manage delinquent, defaulted and impaired lending accounts across the recovery process. You’ll balance commercial judgement, customer care and compliance to maximise recoveries, minimise losses and achieve fair customer outcomes.

You’ll manage a varied portfolio across personal, commercial and asset finance, coordinating with solicitors, insolvency practitioners, recovery agents and valuers to support litigation and enforcement activities.