Strategic Customer Service Manager

JR United Kingdom; Stroud; On-site; GBP 45,000 - 75,000; Full time

Job summary

An established industry player seeks a Strategic Customer Service Manager to lead a dynamic team in delivering exceptional service to B2B clients. This role is pivotal in shaping service strategies and enhancing customer retention within the green energy sector. You'll engage with key stakeholders, manage third-party relationships, and drive initiatives that contribute to business growth. If you have a proven track record in strategic management and a passion for customer service excellence, this opportunity offers a chance to make a significant impact in a forward-thinking company.

Qualifications

• 5+ years in strategic management, preferably in B2B energy.
• Proven leadership and customer relationship management experience.

Responsibilities

• Lead a team to meet customer needs and achieve objectives.
• Oversee service delivery for strategic business accounts.
• Collaborate with stakeholders to ensure compliance and service targets.

Skills

Strategic Management

B2B Energy Industry Experience

Leadership

Customer Relationship Management

Communication Skills

Data Analysis

Problem Solving

Time Management

Negotiation Skills

Tools

Microsoft Office

Job description

Social network you want to login/join with:

Strategic Customer Service Manager, Stroud

Client:

Utility People Ltd

Location:

Stroud, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Our client, a leading supplier of green energy, is looking for a Strategic Customer Service Manager to lead a team of 10-15 to deliver exceptional service to strategic B2B clients. You'll build strong relationships, drive customer retention, and ensure a best-in-class service experience. This role offers the opportunity to shape their service strategy, collaborate with key stakeholders, and make a real impact. If you have experience working within the B2B energy industry and extensive leadership experience, apply today!

Key responsibilities:

• Lead & develop a team to assess & meet customer needs while achieving key objectives
• Oversee end-to-end service delivery for strategic business accounts
• Collaborate with internal stakeholders to ensure regulatory compliance and service targets
• Support debt recovery efforts and assist Business Sales in securing new clients
• Enhance existing services and support new service launches through effective communication
• Manage third-party relationships to meet internal and regulatory service standards
• Work with Legal, Compliance, and Finance teams on audits and governance
• Contribute to a market-leading B2B customer experience strategy
• Support cost management and business growth initiatives
• Handle internal and external escalations effectively

Skills and Experience required:

• At least five years of proven experience in a strategic management role
• Experience of working within the B2B energy industry (Essential)
• Proven leadership and senior customer relationship management experience
• Strong communication, networking, and stakeholder management skills
• Proficient in Microsoft Office and data analysis
• High numeracy, problem-solving, and strategic thinking ability
• Excellent time management and organisational skills
• Self-motivated, results-driven, and able to manage multiple deadlines
• Strong commercial acumen, with negotiation and project management skills

Ref: 15024

Role: Strategic Customer Service Manager