Strategic Customer Relationship Manager

Zurich Insurance; Greater London; Hybrid; GBP 85,000 - 110,000; Full time

Benefits offered by this job

Annual bonus

Private medical insurance

Life cover

Income protection

Pension scheme

28 days holiday + bank holidays

Three days volunteering

Job summary

Zurich Insurance in London is seeking a seasoned Customer Relationship Manager to drive customer service excellence and new business for large, complex commercial clients. You will join the Customer Team within Zurich Commercial Insurance and work closely with underwriting, brokers, and risk engineering to grow a strategic portfolio.

In this senior role, you’ll lead negotiations, set direction for key accounts, and design multi-line programs that differentiate our proposition.

Qualifications

• Strong customer focus, capable of building and strengthening lasting relationships.
• Established London Market relationships with a desire to develop new strategic relationships.
• Capable of inspiring, influencing and challenging individuals and teams to deliver best in class propositions.
• Aptitude for analysing risk, evaluating solutions, and setting a strategic direction with effective and balanced decision making.
• Experience working with non-conventional program structures, alternative risk transfer, captives, and risk management solutions.
• Highly capable communicator with strong interpersonal skills.

Responsibilities

• Develop deep and long-lasting relationships with customers and London Market brokers serving as their primary contact within Zurich Commercial Insurance UK.
• Set and deliver on the strategic direction for your assigned customers and growth opportunities.
• Establish and lead the Zurich team across Underwriting, Claims, Risk Engineering to bring the breadth of Zurich’s full suite of products and services to our customers.
• Determine appetite, allocate responsibility & appoint necessary resource to deliver the customer solution.
• Set attack and defence plans where we feel we can deliver a great proposition for our customers and lead each Deal Team on any opportunity.
• Finalise the design and negotiation of each deal with Customers and Brokers and confirm terms within set time frames.
• Support growth lines of business to develop business plans and opportunities.
• Maintain a visible and effective presence with our London Market global brokers.

Skills

Relationship management

London Market experience

Stakeholder engagement

Strategic thinking

Negotiation

Job description

Zurich Insurance in London is seeking a seasoned Customer Relationship Manager to drive customer service excellence and new business for large, complex commercial clients. You will join the Customer Team within Zurich Commercial Insurance and work closely with underwriting, brokers, and risk engineering to grow a strategic portfolio.

In this senior role, you’ll lead negotiations, set direction for key accounts, and design multi-line programs that differentiate our proposition.