Strategic Credit Controller: Cash Flow & Collections

Cromwell; Leicester; On-site; GBP 26,000 - 36,000; Full time

Job summary

Cromwell is seeking a Credit Controller to protect the company’s financial position by managing a portfolio of customer accounts and reducing overdue debt. You’ll own your accounts, speak with customers to understand the root causes of overdue balances, resolve issues, and agree practical payment solutions.

You’ll also identify opportunities to improve processes and contribute to the ongoing success of our Finance team, working with a supportive group focused on accuracy and accountability.

Qualifications

• Experience in credit control and cash collection.
• Excellent communication skills, both written and verbal.
• Strong negotiation and influencing skills.
• Confident decision-making with accountability.
• Well-organised and able to manage competing priorities and meet deadlines in a fast-paced environment.
• Proficient in Microsoft Excel, Word and Outlook.

Responsibilities

• Take ownership of an allocated portfolio of customer accounts, proactively managing outstanding balances and driving cash collection to reduce overdue debt.
• Engage with customers to understand reasons behind outstanding debt and agree practical payment solutions.
• Investigate and resolve invoice and credit queries, ensuring accurate transaction handling for your portfolio.
• Identify and escalate problematic accounts to minimise bad debt risk and take appropriate action.
• Produce regular reports to monitor account performance and track collection activity.
• Suggest process improvements while maintaining excellent customer service in all interactions.

Skills

Cash collection

Credit control

Customer service

Negotiation

Communication

Decision making

Excel

Outlook

Tools

Excel

Word

Outlook

Job description

Cromwell is seeking a Credit Controller to protect the company’s financial position by managing a portfolio of customer accounts and reducing overdue debt. You’ll own your accounts, speak with customers to understand the root causes of overdue balances, resolve issues, and agree practical payment solutions.

You’ll also identify opportunities to improve processes and contribute to the ongoing success of our Finance team, working with a supportive group focused on accuracy and accountability.