Strategic Contract Manager - Customer Success & Ops

Joinimagine; Milton Keynes; In loco; GBP 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free parking

33 days leave

Pension scheme (8%)

GP consultations

Discounts

Loans & savings

Descrizione del lavoro

DHL Supply Chain is seeking a Contract Manager for Milton Keynes. You will own a key customer partnership, drive performance, and lead continuous improvement in a fast-paced logistics environment.

Join a global leader focused on exceptional service delivery, profitability, and strong client relationships within a dynamic team. 8% employer pension, 33 days leave, and onsite facilities are among the benefits.

Competenze

• Previous Operations experience is essential.
• Proven track record in a customer service environment.
• Excellent communication at all levels.

Mansioni

• Lead day-to-day customer operations and escalate service issues.
• Build strong relationships across customer brands for service excellence.
• Balance service, contractual compliance and commercial objectives.
• Coach and develop team for continuous improvement and success.
• Provide leadership to achieve KPIs and governance.
• Collaborate across functions to meet contracts and protect profitability.
• Monitor KPIs and drive best-in-class service.
• Identify improvement opportunities and implement solutions.

Conoscenze

Operations experience

Customer service

Data analysis

Communication skills

Descrizione del lavoro

DHL Supply Chain is seeking a Contract Manager for Milton Keynes. You will own a key customer partnership, drive performance, and lead continuous improvement in a fast-paced logistics environment.

Join a global leader focused on exceptional service delivery, profitability, and strong client relationships within a dynamic team. 8% employer pension, 33 days leave, and onsite facilities are among the benefits.