Strategic Contract & Client Relationship Lead

Mitie; Reading; On-site; GBP 70,000 - 90,000; Full time

Job summary

Mitie is seeking a Contract and Client Relationship Manager to lead the day-to-day management of the AWE Water Services account in a highly regulated UK environment. You will act as the primary interface between AWE, Mitie, Marlowe Engineering, Severn Trent Services and the wider supply chain to ensure safe, reliable service delivery.

You will oversee governance, performance management and reporting, driving collaboration, continuous improvement and value delivery across operations, projects and

Qualifications

• Significant account or contract management experience in highly regulated environments.
• Proven ability to manage complex client relationships and interface with senior stakeholders.
• Strong governance, performance management, risk management and change control knowledge.
• Commercial and financial awareness including forecasting and margin management.
• Evidence-based decision-making and ability to simplify complex information for leadership.

Responsibilities

• Serve as principal day-to-day contact for the client and coordinate multi-party delivery.
• Lead governance, performance reporting and ensure KPIs and SLAs are met.
• Coordinate cross-functional teams across Mitie and partner organisations.
• Oversee contract plans, risk registers, change control and improvement initiatives.
• Drive continuous improvement, sustainability and resilience across the contract.

Skills

Account management

Relationship building

Leadership

Stakeholder management

Communication

Commercial awareness

Analytical skills

Education

Related degree or professional qualification

HNC/HND or Level 5 qualification

Tools

CEMAR

Power BI

Asset management systems

Job description

Mitie is seeking a Contract and Client Relationship Manager to lead the day-to-day management of the AWE Water Services account in a highly regulated UK environment. You will act as the primary interface between AWE, Mitie, Marlowe Engineering, Severn Trent Services and the wider supply chain to ensure safe, reliable service delivery.

You will oversee governance, performance management and reporting, driving collaboration, continuous improvement and value delivery across operations, projects and