Contract and Client Relationship Manager

Mitie Group; Aldermaston; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Salary Finance

MiDeals discounts

Cycle-to-work

Enhanced pension

Life cover

Job summary

Mitie is seeking a Contract Manager for the AWE Water Services account on Reading AWE Estate. You will lead day-to-day management, acting as the customer interface across Mitie and partner organisations to ensure safe, reliable service delivery and value delivery across governance, operations and projects.

You will manage KPIs, SLAs and commercial performance while driving continuous improvement and cross-functional collaboration with a multi-party delivery model.

Qualifications

• Significant account or contract management experience in regulated environments.
• Experience handling senior stakeholder relationships and governance.
• Commercial and financial awareness with forecasting and risk management.

Responsibilities

• Serve as principal day-to-day contact for AWE and key stakeholders.
• Lead account governance, performance, and reporting to meet KPIs and SLAs.
• Coordinate Mitie, partners and supply chain across operations and projects.
• Maintain risk and change control logs; drive improvement initiatives.
• Champion sustainability, resilience and value delivery for the contract.

Skills

Account management

Contract governance

Stakeholder management

Commercial awareness

Analytical skills

Education

Degree in related discipline

Tools

CEMAR

Power BI

Job description

Contract Manager - AWE Water Services

Location: Reading AWE Estate (Travel Across Sites Required)

Hours: Full Time, Permanent

At Mitie, we’re delivering critical infrastructure services in some of the UK’s most complex and highly regulated environments. We are looking for an experienced Contract Manager to lead the day-to-day management of the AWE Water Services account, acting as the primary relationship lead between AWE, Mitie, Marlowe Engineering, Severn Trent Services and the wider supply chain.

This is a high-profile leadership role responsible for ensuring safe, secure and resilient service delivery across operations, maintenance, projects, upgrades, commercial management and governance. You’ll be the trusted interface for the customer, driving performance, collaboration and continuous improvement across a multi-party delivery model.

Role Responsibilities

• Act as the principal day-to-day contact for AWE, building trusted relationships with key stakeholders and ensuring a coordinated, responsive and transparent service.
• Lead account governance, performance management and reporting, ensuring contractual obligations, KPIs, SLAs and client expectations are achieved.
• Coordinate operational, technical, project, commercial and support functions across Mitie, Marlowe Engineering, Severn Trent Services and specialist delivery partners.
• Maintain oversight of contractual plans, risk registers, change control processes and improvement initiatives, ensuring risks and opportunities are effectively managed.
• Drive continuous improvement, sustainability, resilience and innovation programmes that deliver measurable benefits to both the client and the contract.

Required Experience

• Significant account management, contract management or service leadership experience within facilities management, utilities, engineering, infrastructure or other highly regulated environments.
• Proven experience managing complex client relationships and acting as the primary interface with senior customer stakeholders.
• Strong understanding of contract governance, performance management, risk management, change control and service integration.
• Demonstrable commercial and financial awareness, including forecasting, margin management, contractual risk and commercial decision-making.
• Ability to analyse complex information and provide clear, evidence-based recommendations to both clients and senior leadership teams.
• Relevant degree, HNC/HND, Level 5 qualification or equivalent professional experience in a related discipline.

What We’re Looking For

• A confident and credible leader who can influence stakeholders across multiple organisations and functions.
• Strong relationship-building skills with the ability to navigate complex customer environments.
• Experience leading delivery through influence rather than direct authority.
• Excellent communication, negotiation and conflict resolution skills.
• Strong organisational capability with the ability to manage competing priorities across a complex account.
• A proactive and improvement-focused mindset with a passion for delivering outstanding client outcomes.

What’s In It For You?

• Opportunity to lead a strategically important account within a highly regulated and nationally significant environment.
• Direct engagement with senior client stakeholders and executive leadership teams.
• Responsibility for shaping account strategy, performance, governance and future development opportunities.
• Exposure to major infrastructure, utilities and asset management programmes.
• Career development opportunities within one of the UK’s leading facilities management businesses.

Desirable Experience

• Experience working within NEC contracts, including Early Warning and Compensation Event processes.
• Previous experience within nuclear, defence, secure estate or other high-hazard regulated sectors.
• Water, wastewater, utilities or environmental services experience.
• Experience operating within complex prime contractor and supply chain delivery models.
• Professional membership or qualifications through organisations such as CMI, IWFM, APM or WorldCC.
• Experience with CEMAR, Power BI, asset management systems and structured client reporting tools.
• Knowledge of ISO 9001, ISO 14001, ISO 45001 and ISO 27001 management systems.

Security Requirements

This role will require the successful candidate to obtain and maintain appropriate AWE security clearance and site access authorisations. A full UK driving licence is required, along with the ability to travel across the AWE estate and partner locations.

Why Join Mitie?

This is an opportunity to take ownership of a critical customer relationship, leading a complex integrated service that directly supports nationally important infrastructure. You’ll play a key role in maintaining client confidence, protecting contract value, driving performance and creating a culture of collaboration across a diverse delivery network.

Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

There’s a place for you at Mitie.

Together our diversity makes us stronger.

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