Strategic Consultant

iManage; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Annual bonus

Private medical insurance

Pension contribution

25 days annual leave

Wellness days

Flexible time off

Job summary

iManage is seeking a Strategic Consultant to join our global Business Innovation Team to drive program strategy, process, and change for legal tech solutions.

The role targets customers, partner organizations, and internal functions, focusing on emerging technologies and positioning iManage consultants as the advisors of choice for legal solutions. Flexible, hybrid in-office Tue/Thu with collaboration and learning opportunities.

Qualifications

• Experience as a lawyer or legal environment experience; understanding of legal technology landscape.
• Ability to build trust with large organizations such as law firms.
• Strategic thinking, multi-tasking, innovation, and driving action.
• Strong business analysis: lead design sessions, understand usability, influence discovery and design.
• Experience in design methodologies: persona identification, user research, process mapping.
• Experience in discovery, design, and implementation of legal-specific solutions (e.g., contract automation, e-discovery).
• Excellent client-facing skills with workshop planning, delivery, and documentation.

Responsibilities

• Act as an iManage ambassador with leadership, customers, and end-users.
• Oversee development and scaling of best practices for iManage technology to drive adoption.
• Collaborate with Professional Services, Customer Success, Product, Marketing and Sales for guidance.
• Build scalable consulting frameworks focusing on business and non-technical workstreams.
• Plan engagements with shared understanding of customer requirements and success criteria.
• Communicate strategic advice to senior stakeholders in complex situations.
• Demonstrate product value through design walkthroughs and client-focused deliverables.
• Deliver knowledge transfer sessions and support UAT with full test coverage.
• Develop expertise in iManage technologies and the broader legal tech landscape.
• Mentor junior consultants and provide feedback to Product teams.
• Empower teams to understand lawyer needs and evolving practices.

Skills

Legal technology

Business strategy

Consulting

Customer success

Design methodologies

Persona identification

User research

Process mapping

Change management

Tools

iManage solutions

Job description

We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance.

Being a Strategic Consultant at iManage Means…

You will be a a legal technology thought leader, you will work within our global Business Innovation Team, driving program strategy, process, collateral development, and change. Targeting customers, partner organizations, and internal iManage functions, your primary focus will be on emerging technologies, positioning iManage consultants as the advisors of choice for legal solutions – all influenced by your ability to understand and drive success for end users of iManage solutions.

You have broad, cross-disciplinary skills, with elements of business strategy, product use, product technical, consulting, and customer success. Your prior experience as a legal professional underpins your business relationships with a rich domain knowledge of sector working practice. You understand the legal industry decision-making process and the guidance required to reach a conclusion (strategic, product, process level, etc.)

iM Responsible For…

• Acting as an iManage ambassador and facilitator with internal leadership teams, customer management teams, and end-users
• Acting as an iManage ambassador and facilitator with iManage partners
• Overseeing (and assisting in) the development, documentation, and scaling of best practices for a given iManage technology – with a view to driving adoption and meeting industry objectives
• Working closely with internal stakeholders, Professional Services, Customer Success, Product, Marketing, and Sales functions – all of whom will look to you for guidance on decisions that affect end users
• Working with internal stakeholders to build out scalable consulting frameworks, with a particular focus on business and non-technical workstreams, such as business strategy, requirements gathering, change management, information and data architectures
• Planning consulting engagements with a view to establishing a shared understanding of customer requirements, working practices, and business philosophy, with a specific focus on ‘what success looks like’ at end user and organizational levels
• Communicating strategic advice to senior stakeholders, occasionally in unfamiliar and complex situations
• Acting as a trusted advisor, conducting product demonstrations in support of business cases and demonstrating best practice to clients
• Delivering knowledge transfer sessions, supporting User Acceptance Testing with full coverage test cases, and creating client deliverables such as presentations and detailed design documentation (augmenting build and deployment guides, task lists, etc. with business use case language)
• Becoming a leading subject matter expert in iManage technologies, the wider legal technology landscape, and our role within it
• Mentoring and developing skills in junior consultants
• Providing feedback on product usage and features requested at customer sites to our Engineering and Product teams as a driver for Product roadmap
• Empowering teams within iManage to develop a rich understanding of lawyer needs, mindsets, and practices

iM Qualified Because I Have…

• 3+ years of experience working as a lawyer or 5+ years of professional experience working in a legal environment
• An understanding of the legal technology landscape and market (Legal SaaS consulting experience, a distinct advantage)
• The ability to build trust with demanding organizations such as law firms
• The ability to think strategically, enjoy multi-tasking, be innovative and drive action accordingly
• Excellent business analysis skills: having the ability to lead design sessions, an understanding of business and product usability, the ability to influence the outcomes of discovery and design sessions to align with best practices and can prioritize user & functional requirements. A demonstrated ability to understand and diagnose articulated and unarticulated user needs
• Experience in design methodologies, e.g. persona identification, user research and process mapping
• Prior experience conducting discovery, design, and implementation of legal specific solutions (e.g., contract automation, e-discovery, document management, knowledge management, etc.)
• Excellent client-facing skills, including workshop planning, delivery, and documentation

Bonus Points If I Have...

• Direct experience working on iManage solutions
• Experience rolling out and building adoption programs for legal AI solutions

Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways!

iM Getting To…

• Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!
• Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.
• Own my career path with our internal development framework. Ask us more about this!
• Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training.
• Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.
• Enjoy flexible work hours that empower me to balance personal time with professional commitments.
• Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events.

iManage Is Supporting Me By...

• Creating an inclusive environment where you’re encouraged to help shape the culture by bringing your unique perspective, not just by fitting in.
• Providing a market leading salary determined through a fair and consistent process, equitable for all our employees, and regularly reviewed against industry benchmarks.
• Rewarding me with an annual performance-based bonus.
• Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay)
• Matching my pension contribution (up to 6%)
• Offering private medical insurance & a Simplyhealth cash plan to assist with the everyday costs.
• Providing Group life cover, including life insurance, income protection, and critical illness protection.
• Encouraging me to make use of our top-tier flexible time off policy, which includes 25 days of annual leave and the flexibility to take further additional time off as needed
• Having multiple company wellness days each year to prioritize mental health and well-being.
• Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources.

iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to [e-mail] so our team members can review.

About iManage…

At iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications.

We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.

So we’re looking for people who embracechallenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do.

Whoever you are, whatever you do, however you work. Make it mean something at iManage.

iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Learn more at: www.imanage.com

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