Strategic Client Success Leader for High-Value Accounts

DCB Legal Ltd; Greater London; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

On-site parking

Early finish Fridays

30 days holiday

Employee Assistance Programme

Refreshments provided

Monthly team lunches

Structured induction

Career progression

Job summary

DCBL seeks a Senior Client Success Manager to own a portfolio of high-value UK clients and partner with the Head of Client Services to shape strategic client outcomes. You will ensure exceptional service delivery and drive commercial value in a highly visible role.

Based in our Runcorn office, this role offers a competitive salary of £45,000–£55,000 plus excellent benefits. The position emphasizes leadership, client strategy and cross‑functional collaboration within a fast-growing

Qualifications

• Must have experience managing complex client relationships within a professional or B2B environment.
• Ability to operate strategically and influence senior stakeholders.
• Proven track record in driving client success and revenue growth.

Responsibilities

• Build trusted relationships with senior client stakeholders across the portfolio.
• Own a portfolio of strategic clients and ensure outstanding service delivery.
• Develop and deliver strategic account plans aligned with client and company goals.
• Analyse performance data to identify trends and opportunities.
• Collaborate with Operations, Legal, IT, Finance and Commercial teams to deliver outcomes.
• Act as the senior escalation point for complex client issues through resolution.
• Identify opportunities for organic growth and support group initiatives.

Skills

Strategic client management

Relationship management

Commercial acumen

Analytical skills

Stakeholder engagement

Job description

DCBL seeks a Senior Client Success Manager to own a portfolio of high-value UK clients and partner with the Head of Client Services to shape strategic client outcomes. You will ensure exceptional service delivery and drive commercial value in a highly visible role.

Based in our Runcorn office, this role offers a competitive salary of £45,000–£55,000 plus excellent benefits. The position emphasizes leadership, client strategy and cross‑functional collaboration within a fast-growing