Strategic Client Success Lead – Retail Insights

dunnhumby Ltd.; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Healthcare & Protection

Retirement Savings

Wellbeing Support

Lifestyle Benefits

Time Off

Job summary

dunnhumby Ltd. in London is seeking a Client Success Lead to join the Tesco Insights team, helping supplier partners maximise value from shopper data, insight and category expertise.

You will build trusted relationships and translate analytics into actionable recommendations that drive commercial outcomes. Working across a portfolio of clients, you will collaborate with consulting, analytics and commercial teams to turn customer understanding into growth opportunities and measurable performance

Qualifications

• Experience managing clients within retail, FMCG, data, analytics, category management or insights environments.
• Strong stakeholder management skills with the ability to influence and build credibility at multiple levels.
• Commercial awareness and an understanding of how customer insight drives business performance.
• Excellent communication and presentation skills, including the ability to tell compelling stories with data.
• A collaborative approach and a passion for delivering exceptional client experiences.

Responsibilities

• Build and maintain strong relationships with stakeholders across supplier organisations.
• Act as the primary point of contact for client needs, opportunities and business challenges.
• Translate customer insight and analytics into clear, actionable recommendations.
• Identify opportunities to expand client engagement and increase value delivered through Tesco Insights solutions.
• Partner with internal consulting, analytics and commercial teams to deliver outstanding client outcomes.

Skills

Client success

Stakeholder mgmt

Data storytelling

Retail/FMCG know-how

Job description

dunnhumby Ltd. in London is seeking a Client Success Lead to join the Tesco Insights team, helping supplier partners maximise value from shopper data, insight and category expertise.

You will build trusted relationships and translate analytics into actionable recommendations that drive commercial outcomes. Working across a portfolio of clients, you will collaborate with consulting, analytics and commercial teams to turn customer understanding into growth opportunities and measurable performance