Strategic Client Services Director – Hospitality Growth

MeMo; England; Hybrid; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Hybrid working model

30 days annual leave

Paid Birthday Day Off

Regular team socials

Summer Fridays

Job summary

A dynamic digital marketing agency in the UK is seeking a Head of Client Services & Strategy to lead their Client Services division. This role involves overseeing the delivery of exceptional client experiences and driving commercial performance across accounts. The ideal candidate will have proven experience in client services and a passion for hospitality, with a strong focus on strategic leadership and operational excellence. Competitive salary of £50k–£60k, hybrid working model, and generous leave policy.

Qualifications

• Proven experience leading client services, marketing, or strategy functions.
• Deep understanding of hospitality's commercial drivers.
• Strong strategic and analytical skills to assess marketing plans.

Responsibilities

• Lead and develop the Client Services team.
• Oversee resource planning and workflow for client retention.
• Monitor the effectiveness of client strategies against KPIs.

Skills

Client leadership

Strategic vision

Operational excellence

Communication skills

Analytical skills

Problem-solving

Team development

Tools

CRM systems (Mailchimp, Klaviyo)

Reservation platforms (SevenRooms, OpenTable)

Job description

A dynamic digital marketing agency in the UK is seeking a Head of Client Services & Strategy to lead their Client Services division. This role involves overseeing the delivery of exceptional client experiences and driving commercial performance across accounts. The ideal candidate will have proven experience in client services and a passion for hospitality, with a strong focus on strategic leadership and operational excellence. Competitive salary of £50k–£60k, hybrid working model, and generous leave policy.