Hospitality Marketing Leader — Client Services Director

Major Players | B Corp™; Greater London; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A leading marketing agency in West London seeks a Client Services Lead to oversee exceptional client experience and strategic excellence. This pivotal role requires experience in hospitality and a passion for delivering measurable impact through effective marketing strategies. The ideal candidate will lead a team and drive growth across diverse brands, managing client relationships with confidence and commercial insight.

Qualifications

• Proven experience leading client services or marketing functions.
• Solid understanding of hospitality industry commercial drivers.
• Excellent leadership and team development skills.
• Confidence in managing senior client relationships.
• Strong project management capabilities.

Responsibilities

• Lead, mentor and develop the Client Services team.
• Shape agency vision and growth strategy.
• Forecast and report on account profitability.
• Build trusted relationships with clients.
• Oversee end-to-end delivery of multi-channel campaigns.
• Identify opportunities for organic growth.

Skills

Leadership

Strategic vision

Client relationship management

Commercial mindset

Project management

Tools

OpenTable

SevenRooms

ResDiary

Mailchimp

Job description

A leading marketing agency in West London seeks a Client Services Lead to oversee exceptional client experience and strategic excellence. This pivotal role requires experience in hospitality and a passion for delivering measurable impact through effective marketing strategies. The ideal candidate will lead a team and drive growth across diverse brands, managing client relationships with confidence and commercial insight.