Strategic Change Senior BA — London (Hybrid)

Oliver James Group; Greater London; Hybrid; GBP 66,000 - 110,000; Full time

Job summary

Oliver James Group is recruiting a Senior Business Analyst for a London-based, hybrid role within a leading global insurance business. The position sits in the change function and focuses on strategic delivery, collaborating with senior stakeholders to translate objectives into tangible change.

You will map journeys and processes, identify pain points and opportunities, and use data to inform decisions while shaping solutions with technology, operations and design teams.

Responsibilities

• Shaping strategic change initiatives from discovery through implementation
• Mapping customer and colleague journeys, processes and operating models
• Identifying pain points, root causes and opportunities for improvement
• Using data and insight to support evidence-based decision making
• Developing future-state journeys, service blueprints and business requirements
• Working closely with technology, operations and design teams to shape solutions
• Facilitating workshops and engaging with senior stakeholders
• Supporting UAT, implementation and wider change activity

Job description

Oliver James Group is recruiting a Senior Business Analyst for a London-based, hybrid role within a leading global insurance business. The position sits in the change function and focuses on strategic delivery, collaborating with senior stakeholders to translate objectives into tangible change.

You will map journeys and processes, identify pain points and opportunities, and use data to inform decisions while shaping solutions with technology, operations and design teams.