Strategic Carrier & 3PL Manager for Ecommerce

IVC; West of England; On-site; GBP 55,000 - 90,000; Full time

Benefits offered by this job

Healthcare Cash Plan

Cycle to Work scheme

Green Cars salary sacrifice scheme

Voluntary benefits: choose from a wide

Discounted staff pet care

Discounts/cashback with hundreds of UK

Job summary

IVCEvidensia’s Pet Drugs Online team is seeking a driven logistics procurement professional to own the carrier and 3PL strategy across the UK network. You will lead sourcing, tenders and negotiations, and establish robust contracts with clear service levels and pricing.

You will partner with Finance, Legal, Customer Operations and Warehouse Ops to secure capacity and optimise performance. You will build senior relationships with carriers, monitor performance, and drive improvements from delivery

Qualifications

• Significant experience in carrier, transport, parcel, logistics procurement or 3PL management.
• Strong commercial and contract skills, including tenders, negotiation, cost modelling and supplier governance.
• The judgement to tell a provider failure from a warehouse failure, with evidence to back it up.
• Collaborative and exacting working style; builds partnerships and avoids repeat failures.
• Ecommerce experience (desirable).
• Commitment to supporting our purpose and values.

Responsibilities

• Set our carrier and 3PL strategy, covering service levels, network options, capacity, contingency cover and what we’ll need as the business grows.
• Run sourcing, tenders, due diligence, negotiation, contracting and renewals alongside Finance, Legal, Customer Operations and Warehouse Operations.
• Agree contracts that are clear on service levels, pricing, surcharges, claims, liability, peak arrangements and data, and keep ownership of them once they’re signed.
• Build senior relationships with carriers and 3PL partners, and run weekly and monthly reviews covering service, cost, capacity, claims, damage, loss and the impact on customers.
• Own the scorecards; when a provider misses its contracted performance, find the root cause and get a corrective plan agreed and closed.
• Forecast parcel and freight capacity with our Sales and Operations Planning Manager, securing peak and growth capacity early and keeping contingency plans current and tested.
• Use shipment, service and cost data to improve carrier allocation, service selection, packaging rules and network design, without letting the customer experience slip.
• Turn delivery complaints and claims trends from Customer Operations into improvements, both with providers and in our own processes.
• Draw a clear line with Fulfilment: you own the relationship, contract, capacity and commercial performance, and they own sortation, staging, labelling, cut off and physical handover.

Skills

Carrier & 3PL procurement

Negotiation

Contract management

Cost modelling

Supplier governance

Ecommerce experience

Job description

IVCEvidensia’s Pet Drugs Online team is seeking a driven logistics procurement professional to own the carrier and 3PL strategy across the UK network. You will lead sourcing, tenders and negotiations, and establish robust contracts with clear service levels and pricing.

You will partner with Finance, Legal, Customer Operations and Warehouse Ops to secure capacity and optimise performance. You will build senior relationships with carriers, monitor performance, and drive improvements from delivery