Strategic Business Analyst — Change & Process Leader

ESP Utilities Group; Leatherhead; On-site; GBP 40,000 - 62,000; Full time

Job summary

ESP Utilities Group is seeking a skilled Business Analyst to join our Leatherhead, Surrey office. You will lead discovery, capture requirements, and design effective business processes across regulatory, operational, commercial, and technology-enabled change initiatives.

Working across multiple stakeholders, you will map current and future processes, assess impacts, and help ensure solutions deliver measurable business outcomes and value for the organisation.

Qualifications

• Proven experience as a Business Analyst in a complex, multi-stakeholder environment.
• Strong requirements elicitation, documentation, and validation abilities.
• Experience with process mapping and continuous improvement.
• Experience in regulated utilities or similar sectors.
• Familiarity with enterprise systems such as Dynamics/CRM.
• Lean Six Sigma Green Belt or equivalent qualification.
• Excellent organizational and communication skills.

Responsibilities

• Lead discovery activities to understand challenges, objectives, pain points, and opportunities.
• Facilitate workshops, interviews, and stakeholder engagement to gather requirements.
• Analyse business problems, identify root causes, and define clear requirements for change initiatives.
• Analyse data, reporting, and information flow requirements to support effective solution design and operational decision-making.
• Develop current-state and future-state process maps to identify improvement opportunities.
• Support the design of efficient, scalable processes and technology-enabled solutions.
• Ensure proposed solutions remain aligned to business objectives, operational & regulatory requirements, and expected outcomes.
• Support the definition of expected benefits, success measures, and outcome indicators for change initiatives.
• Assess the impact of proposed changes across processes, systems, data, and operational teams.
• Define acceptance criteria and support validation activities to ensure solutions meet business needs.
• Identify risks, dependencies, and readiness considerations early in the change lifecycle.
• Produce requirements documentation, impact assessments, business cases, and governance materials.
• Support governance forums through structured analysis and evidence-based recommendations.
• Support prioritisation of requirements based on business value, risk, regulatory need, and delivery constraints.
• Provide quality reporting and documentation that supports informed decision-making.
• Support user acceptance testing by helping define test scenarios and defect resolution.
• Support operational readiness through training needs, user guidance, and handover materials.

Skills

Business Analysis

Process Mapping

Requirements Elicitation

Stakeholder Engagement

Solution Design

Regulated Utilities

CRM / Enterprise Systems

Lean Six Sigma Green Belt

Data & Analytics

Governance & Reporting

Tools

Microsoft Dynamics

CRM platforms

Job description

ESP Utilities Group is seeking a skilled Business Analyst to join our Leatherhead, Surrey office. You will lead discovery, capture requirements, and design effective business processes across regulatory, operational, commercial, and technology-enabled change initiatives.

Working across multiple stakeholders, you will map current and future processes, assess impacts, and help ensure solutions deliver measurable business outcomes and value for the organisation.