Strategic Branch Leader – Growth & Customer Experience

REXEL; Brighton; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Company Car Scheme

Contributory pension scheme and life

Bonuses: Performance Related Bonus

33 days annual leave incl bank hols

Extensive learning opportunities

Free virtual GP service

Staff discounts and exclusive offers

Job summary

Rexel Brighton Branch is looking for a proactive Branch Manager to lead the team, grow the business, and deliver outstanding customer service in a fast-paced electrical wholesale environment.

You will drive strategic planning, manage key accounts, ensure service targets are met, monitor KPIs, collaborate with branches and suppliers, and maintain safe, high‑performing operations at the Brighton site.

Qualifications

• Leadership experience in a branch or store environment.
• Strong strategic planning and execution abilities.
• Excellent customer service and relationship management.
• Proven ability to monitor KPIs and drive profitability.

Responsibilities

• Strategic Planning: Develop and implement a strategic and tactical business plan to drive profitable performance and growth targets.
• Customer Management: Execute agreed customer plans for selected accounts, ensuring quality customer contact and effective implementation.
• Service Excellence: Ensure the branch meets service targets across all business segments, delivering exceptional customer experiences.
• Performance Monitoring: Monitor sales, profitability, and service KPIs, ensuring compliance with SOPs and health and safety regulations.
• Collaboration: Work closely with other branches, support functions, and stakeholders to contribute to the effective operation of the business.
• Data Utilisation: Use data to create reports for strategic planning, budgeting, and performance management; provide feedback to colleagues and management.
• Team Leadership: Lead, develop, and engage branch colleagues to meet performance targets and foster a positive team environment.
• Supplier Engagement: Collaborate with key suppliers to drive joint customer activities and strengthen partnerships.

Skills

Strategic planning

Team leadership

Customer management

Performance monitoring

Data reporting

Collaboration

Problem solving

Financial awareness

Job description

Rexel Brighton Branch is looking for a proactive Branch Manager to lead the team, grow the business, and deliver outstanding customer service in a fast-paced electrical wholesale environment.

You will drive strategic planning, manage key accounts, ensure service targets are met, monitor KPIs, collaborate with branches and suppliers, and maintain safe, high‑performing operations at the Brighton site.