Strategic Account Specialist

American Express Global Business Travel; United Kingdom; Remote; GBP 50,000 - 80,000; Full time

Job summary

American Express Global Business Travel in the United Kingdom is seeking a capable professional to lead account standards across multiple points of sale. You will manage project deliverables, facilitate stakeholder discussions, and advocate for client needs within a global organization.

This role requires collaboration with the Global & Regional Account Management teams and senior leaders. The role focuses on coordinating across regions, maintaining schedules and documentation, and delivering

Qualifications

• Experience in a global travel environment.
• Strong communication and facilitation skills.
• Proven project and time management abilities.
• Experience with an Online Travel Tool or Agency

Responsibilities

• Lead account standards across multiple points of sale to support global client needs.
• Maintain project deliverables including project plan, schedule, and status reports.
• Consult and facilitate meetings with stakeholders to make technical recommendations.
• Advocate for clients within the company, coordinating with customer service, support and product.
• Act as a change management expert.
• Collaborate with Global & Regional Account Management teams and clients.

Skills

Communication

Time management

Facilitation

Stakeholder mgmt

Global travel exp

Tools

MS Excel

Microsoft Project

Visio

Word

PowerPoint

Outlook

Job description

United Kingdom

Full time

J-85610

What You'll Do

• You will implement and lead account standards across multiple points of sale to support global client needs, while working with the Regional Account Managers to support local relationships and requirements
• You will be maintaining project deliverables including the project plan, schedule, status reports, and any other documentation related to the management and administration of the project
• Consult and facilitate meetings with stakeholders in the client’s organization to make technical recommendations and adjustments in the Egencia website
• Act as a client advocate within the company, including representing client issues to upper management, customer service, technical support and product development
• Functional expert in change management
• Interact and build a strong, positive rapport with the Global & Regional Account Management team and global clients

What We're Looking For

• Ability to communicate information in a manner that all audiences can easily understand via multiple formats, i.e. virtual and in-person
• Project and Time Management – Proven success managing multi-faceted, time sensitive projects
• Communication – Strong skills in facilitation, written documentation, status reporting, mediation, training, and presentations
• Experience working in a global travel environment
• Technical – Experience working with an Online Travel Tool or Agency
• Applications –Proficiency in MS Excel, Project, Visio, Word, PowerPoint, and Outlook

Location

United Kingdom

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .

What if I don’t meet every requirement?

If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;