Strategic Account Manager — Customer Outcomes

Scarlet; Greater London; On-site; GBP 60,000 - 70,000; Full time

Benefits offered by this job

Equity

Job summary

Scarlet is seeking an Account Manager (Customer Outcomes Specialist) to own customer relationships from onboarding through expansion with health-tech clients. You will keep complex projects on track, remove friction, and ensure customers achieve their goals.

You will work day-to-day with ambitious medical technology companies to help them deliver safe devices to patients sooner. You will manage onboarding to expansion, align internal teams, and maintain clear communication to ensure customers

Qualifications

• 3+ years owning complex customer relationships in B2B, preferably within health tech or regulated industries.
• Bias for action; you are the go-to person in critical moments.
• Strong project management; connect dots, manage multiple workstreams.
• Insatiable curiosity; thrive in a fast-paced and innovative environment.
• Exemplary verbal and written communication, MECE, and asynchronous work.

Responsibilities

• Build long-term, trust-based relationships with health-tech customers.
• Serve as the central point of accountability for customers to ensure outcomes.
• Capture customer needs and surface them to internal teams.
• Spot friction early and eliminate it during onboarding and expansion.
• Own key moments from onboarding to expansion, keeping customers focused.

Skills

B2B relationships

Project management

Communication

Curiosity

MECE communication

Job description

Scarlet is seeking an Account Manager (Customer Outcomes Specialist) to own customer relationships from onboarding through expansion with health-tech clients. You will keep complex projects on track, remove friction, and ensure customers achieve their goals.

You will work day-to-day with ambitious medical technology companies to help them deliver safe devices to patients sooner. You will manage onboarding to expansion, align internal teams, and maintain clear communication to ensure customers