Strategic Account Manager

JR United Kingdom; Telford; Remote; GBP 50,000 - 70,000; Full time

Job summary

A market-leading SaaS provider is seeking a Strategic Account Manager to join their post-sales team. In this remote role, you'll manage a portfolio of key accounts, focusing on customer retention and driving revenue growth through strategic engagements and collaboration with internal teams, ensuring top customer satisfaction.

Benefits

Autonomy and ownership of portfolio

Structured onboarding

Full travel reimbursement

Qualifications

• 3+ years in Account Management or Customer Success within SaaS.
• Proven track record in customer retention and expansion.
• Experience in running QBRs and engaging at exec level.

Responsibilities

• Manage 35-40 high-value customer accounts focusing on retention.
• Identify upsell and cross-sell opportunities.

Skills

Customer relationship building

Analytical skills

Communication skills

Tools

Salesforce

Gainsight

HubSpot

Job description

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Location: UK (Remote with occasional travel required)

A market-leading SaaS provider is scaling its post-sales team to support continued growth. With customers across the UK and internationally, this is a high-impact opportunity to join the Customer Success team as a Strategic Account Manager (SAM). You’ll manage a portfolio of high-value accounts, helping drive digital transformation.

The Role

As a Strategic Account Manager, you'll manage 35-40 key customer accounts across the UK. Your primary focus will be retention, satisfaction, and revenue growth. You’ll lead QBRs, deliver strategic value in every interaction, and become a trusted advisor to customers.

Key Responsibilities:

• Own a portfolio of 35–40 accounts, focusing on Net Revenue Retention (NRR) and Gross Revenue Retention (GRR).
• Develop and execute strategic account plans aligned to customer business goals.

Revenue Growth & Expansion

• Identify upsell and cross-sell opportunities for new modules, features, and services.
• Collaborate with Sales and BDRs to expand accounts and drive contract renewals.

Strategic Advisory & Customer Advocacy

• Lead QBRs, discussing goals, adoption metrics, and opportunities to scale.
• Serve as a strategic advisor, sharing best practices and industry trends.

Internal Collaboration

• Align closely with Sales, Product, Support, and Implementation teams.
• Champion the voice of the customer internally to shape product roadmap and services.
• Support onboarding and customer enablement efforts as needed.
• Track KPIs and feature adoption rates.

What Does Success Look Like? You deliver 110%+ Net Revenue Retention across your portfolio, complete quarterly onsite engagements, and consistently expand accounts while driving strong customer satisfaction.

Who We’re Looking For:

• 3+ years in Account Management, Customer Success, or similar roles within SaaS.
• Proven track record driving customer retention and expansion.
• Strong experience running QBRs, conducting onsite meetings, and engaging at exec level.
• Analytical and data-driven with a proactive approach to customer health and churn prevention.
• Excellent relationship-builder and confident communicator.
• Flexibility to travel nationally.
• Experience in high-growth SaaS environments (bonus).
• Familiarity with Gainsight, Salesforce, or HubSpot (bonus).

What’s on Offer? Autonomy and ownership of a high-value portfolio and career progression in a growing, mission-led SaaS company. Structured onboarding, a collaborative team, and full travel reimbursement.

Note: Due to high application volumes, if you have not been contacted within 7 days, please assume your application was unsuccessful.