Strategic Account Manager

JR United Kingdom; Hook; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in the defence sector is seeking a Strategic Account Manager to enhance customer relationships and manage program deliveries. The role requires proven experience in strategic account management, particularly within Defence Electronics. You will play a pivotal role in the UK's Defence Industrial Strategy by engaging with key contractors, ensuring program success through effective coordination and management.

Benefits

23 days holiday plus Bank Holidays & Flex Days

Flexible working opportunities

Company Pension Scheme

Health Cash Back Scheme

Professional membership payment

Qualifications

• Proven experience as a Strategic Account Manager in B2B markets, preferably in Defence.
• Experience managing complex programs and interactions with technical experts.
• Ability to create comprehensive project documentation.

Responsibilities

• Act as the focal point for existing strategic accounts.
• Manage comprehensive program ownership and delivery schedules.
• Communicate program status and financial viability to senior management.

Skills

Communication skills

Program management

Analytical skills

Customer relationship management

Education

Qualification in Program Management or equivalent

Degree in Electronics engineering or technical degree

Job description

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You will be a proven Strategic or Key Account Manager, possessing the highest skills and standards or programme management and delivery. Focussed on absolute customer service, you will be highly adept at program ownership form PO confirmation, factory acceptance and through life support.

You will install trust and confidence from the get-go and know how to mature existing contacts and develop adjacent revenue streams. Being self-motivated, driven, structured and the possessing the highest levels of communication skills, the opportunity is here at STI as our new Strategic Account Manager.

STI’s Commercial function is now focussed on growth. You’ll be joining a team that’s responding to the UK's revised Defence Industrial Strategy of “Made in the UK”. Our customers are principally the UK's Prime contractors in Defence, Aerospace and Security.

What you’ll do:

• Act as the focal point for the whole business to existing strategic and valued accounts
• Complete program ownership of delivery schedule, meeting quality standards, and financial controls through award, initial program delivery and stretching the program for new additional awards at the highest achievable margin
• Schedule and hold a mixture of Monthly and Quarterly Business Reviews (MBR/QBR’s) (dependent on size / scale of account and opportunity) Keep management fully aware of all account matters. Maintain complete coordination with Business develop and customer service teams / operations
• Track all issued quotations and ensure cash is received with PO and customer adopts STI T&Cs in preference to their own
• Provide weekly status updates, milestone schedules and risk analysis summaries
• Manage customer change requests and support proposals for schedule and cost related impacts & Coordinate with supply chain and operations
• Communicate program status, ongoing financial viability and identification of key issues to senior management. Maintain constantly updated forecast on all accounts using dedicated forecasting and CRM software tools
• Sustain collaborative relationships with peers within the customer, strategic Partners, suppliers and across the STI business
• Directly advising on the price and margin build up and recommending commercial contingencies / Alerting on any potential risks
• Ensuring all bid opportunities are managed through the STI gate process, developed into compelling and profitable offers and approved by companies offers at varied levels of delegated authority
• Manage all essential customer data and report all sales progress on a weekly basis / submit month report to Line Manager

For this role you will need:

• Proven Strategic Account Manager in direct or related customers and B2B markets, being Defence Electronics and Communication - Cyber (expert knowledge of CEM “contract electronic manufacturing” / PCBA / RF and Test is preferred)
• Structured, highly organised, self-motivated analytical and detailed, acting with, integrity, responsibility, accountability at all times
• Ability to engage with technical experts with credibility and understanding / experience of managing highly complex programs and customers. Create and maintain comprehensive project documentation
• Drive to create change and continuously improve program performance
• Qualification in Program Management or equivalent (PMP or CPM / other) / Qualifications to degree level Electronics engineering / technical degree or extensive background with selling defence electronics

We offer 23 days holiday (plus Bank Holidays & Flex Days), early finish on a Friday, Flexible working opportunities, Company Pension Scheme, Health Cash Back Scheme, a range of discounts and excellent training and development opportunities. We also pay for professional memberships on a case-by-case basis.

A full job description is available on request.

The ability to achieve UK security clearance may be required for some roles.

All applicants should have the Right to Work in the UK, as we are unable to offer sponsorship for this role.