Strategic Account Manager

JR United Kingdom; Guildford; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A leading company in digital solutions for health and social care is seeking a Strategic Account Manager to manage key accounts, drive revenue retention, and enhance customer satisfaction. The role involves regular travel for onsite meetings and quarterly reviews, focusing on relationship building and expansion opportunities. The ideal candidate will have a strong background in Account Management within the Healthcare SaaS sector, excellent communication skills, and a proactive approach to customer engagement.

Benefits

Cycle-to-work scheme

Staff discounts

Employee Assistance Programme

25 days holiday

Qualifications

• Proven experience in Account Management or Customer Success roles within Healthcare SaaS.
• Strong understanding of customer retention and revenue growth strategies.

Responsibilities

• Manage a portfolio of 35–40 key accounts focusing on retention and satisfaction.
• Conduct quarterly onsite visits to strengthen relationships and ensure value realization.

Skills

Account Management

Customer Success

Relationship Building

Communication

Presentation

Tools

Gainsight

Salesforce

HubSpot

Job description

Social network you want to login/join with:

At Person Centred Software, we are transforming health and social care through our innovative digital solutions. As a Strategic Account Manager (SAM), you will manage a portfolio of 35–40 key accounts, each with an Annual Recurring Revenue (ARR) of £20K+. Your main goal will be to drive Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) by building strong relationships, ensuring customer satisfaction, and exploring expansion opportunities. The role requires regular travel for Quarterly Business Reviews (QBRs) and onsite meetings to engage with customers and provide excellent service.

What You'll Do:

1. Manage a portfolio of 35–40 key accounts, focusing on retention and satisfaction
2. Conduct quarterly onsite visits to strengthen relationships and ensure value realization
3. Develop account plans aligned with customer goals and our solutions
4. Identify and qualify upsell and cross-sell opportunities in collaboration with Sales
5. Lead Quarterly Business Reviews (QBRs) to assess goals and identify expansion opportunities
6. Collaborate with internal teams to ensure seamless service delivery
7. Utilize customer health metrics and usage data to drive engagement and retention strategies

What You'll Bring:

1. Proven experience in Account Management, Customer Success, or similar roles within Healthcare SaaS or Care Home Management Software companies
2. Strong understanding of customer retention, expansion, and revenue growth strategies
3. Experience conducting QBRs, onsite meetings, and engaging with executive stakeholders
4. Ability to analyze data insights and leading indicators to develop proactive account strategies
5. Excellent relationship-building and consultative skills
6. Strong communication and presentation abilities
7. Willingness to travel approximately 50% for onsite customer visits (expenses reimbursed)
8. Familiarity with account management tools like Gainsight, Salesforce, or HubSpot is a plus

What We Offer:

• A base salary up to £50,000 plus performance-based bonus
• Modern offices in Guildford with flexible remote work options
• 25 days holiday
• Perks including cycle-to-work scheme, staff discounts, and Employee Assistance Programme

At Person Centred Software, we’re leading the digital revolution in social care. Our technology is reshaping an industry that impacts millions—driving efficiency, improving outcomes, and setting new standards. Your work will help modernize and future-proof social care.

• Tech That Transforms – automation, real-time data, redefining social care

• Join the Market Leader – trusted by thousands, setting the benchmark for digital transformation

• Drive Innovation – work at the forefront of change, with real-world impact

• Make a Difference – if you love tech and solving big challenges, we want to hear from you

• Work with the Best – join passionate professionals dedicated to using technology for change