Strategic Account Manager

Legora; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Legora AB in London is seeking a results-driven senior account leader to grow and manage our most strategic global client relationships. You will collaborate with Sales, Engagement, Customer Success and regional teams to ensure lasting value from Legora while expanding our footprint across organisations.

This high-ownership role requires commercial judgment, deep stakeholder management, and the ability to translate client feedback into product and service improvements.

Qualifications

• Experience in strategic account management and customer success within B2B SaaS or enterprise technology.
• Strong ability to build trusted relationships with senior stakeholders.
• Proven track record translating relationships into measurable commercial outcomes.

Responsibilities

• Grow and deepen strategic client relationships with senior stakeholders across global accounts.
• Coordinate with Sales, Engagement and Customer Success to deliver a consistent client experience.
• Identify opportunities to expand Legora's presence across client organisations and drive long-term growth.
• Collaborate with cross-functional teams to ensure commitments are delivered and adoption increases.

Skills

Strategic accounts

Customer success

Partnerships

Commercial judgment

Enterprise tech

Job description

About Us

Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar.

Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes.

2,100+ customers across 80+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $200M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI, Graceview, Cadastral, and Wexler.

We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law.

Joining Legora means three things.

• We lean in: ownership over titles, outcomes over intentions.

• We fight for excellence: high standards, direct, ego-free feedback.

• We grow together: as a team and with our customers.

Mission before ego. Everyone contributes. No one coasts.

If you’re driven by impact, pace, and raising the bar. This is the place.

What you'll do

You'll play a central role in building and growing Legora's most strategic global client relationships. Working closely with our Sales, Engagement, Customer Success and regional teams, you'll ensure our most important customers realise lasting value from Legora, while identifying opportunities to deepen relationships and expand our impact across their organisations.

This is a high-ownership role that combines commercial judgement, relationship management and strategic execution. You'll work with senior stakeholders at leading corporates and law firms, bringing together the right people across Legora to deliver an exceptional client experience and drive long-term growth.

Grow and deepen strategic client relationships

• Build trusted relationships with senior stakeholders across our most important global accounts, developing a deep understanding of their priorities, challenges and ambitions.

• Identify and drive opportunities to expand Legora's presence across different functions in global client organisations, partnering with Account Executives and account owners to turn opportunities into commercial outcomes.

• Develop strategic account pursuit plans that connect client priorities with clear opportunities for adoption, expansion and long-term growth.

• Turn successful client engagements into repeatable approaches that can be applied across our wider strategic accounts portfolio.

Drive an exceptional client experience

• Act as a key strategic point of contact for priority clients, working alongside our regional Sales, Engagement and Customer Success teams to deliver a consistent, high-quality experience.

• Coordinate across internal teams and regions to ensure client priorities are understood, commitments are delivered and relationships continue to develop.

• Anticipate risks to client relationships, take ownership of resolving challenges and ensure issues are addressed before they affect long-term success.

• Identify opportunities to increase adoption and engagement across teams, practice areas and offices, helping clients realise the full value of Legora.

Bring the client's voice into Legora

• Develop a deep understanding of how our strategic clients use Legora, where they see value and what they need from us next.

• Identify and articulate return on investment from Legora to senior client stakeholders

• Partner with Product and Legal Engineering to translate client feedback into insights that inform product development and improve the customer experience.

• Connect clients with relevant expertise, resources and stakeholders across Legora to strengthen relationships and accelerate adoption.

Collaborate across Legora to drive growth

• Partner closely with Sales, Engagement, Customer Success, Legal Engineering and Deal Desk to deliver a seamless experience across the client lifecycle, from initial engagement through to expansion and renewal.

• Maintain clear account plans, stakeholder maps and commercial forecasts, ensuring teams have a shared understanding of priorities, opportunities and risks.

• Share insights and best practices across the wider Growth organisation, helping define how Legora manages and grows its most strategic relationships.

What you'll bring

• Experience in strategic account management, customer success, partnerships or commercial roles, ideally within B2B SaaS or enterprise technology.

• A track record of building trusted relationships with senior stakeholders and translating those relationships into measurable commercial outcomes.

• Strong commercial judgement, with the ability to identify expansion opportunities, navigate complex account structures and drive initiatives through to completion.

• Experience working with large, complex enterprise customers, ideally across multiple teams, business units or geographies.

• Structured problem-solving skills and the ability to bring clarity, direction and momentum to complex client relationships.

• Excellent communication and stakeholder management skills, with the credibility to engage senior legal and business leaders.

• A collaborative approach, with the ability to align cross-functional teams around shared client and commercial priorities.

• Familiarity with the legal industry, professional services or legal technology is advantageous, but not essential.

Legora is an Equal Opportunity Employer

At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.