Strategic Engagement Manager for Law Firm Partnerships

Legora; London; On-site; NOK 1,078,000 - 1,458,000; Full time

Job summary

Legora is seeking a seasoned Customer Success/Account Manager to own strategic law firm partnerships. You will act as a trusted advisor, uncover expansion opportunities, and drive adoption of Legora’s AI-native platform.

You will spend significant time on client sites, engaging with partners, practice heads, and associates to deliver measurable ROI. Ideal candidates bring 3–5 years in enterprise SaaS customer success or related change roles within professional services.

Qualifications

• Experience in Customer Success or Account Management in a high-growth B2B SaaS environment.
• Experience in Innovation, Change, Transformation or related roles in professional services.
• Track record of driving retention and satisfaction in enterprise space.
• Excellent written, verbal and interpersonal communication.
• High EQ and commercial instinct; ability to work with senior partners and associates.
• Willingness to be in the office five days a week with onsite client time in the UK and abroad.

Responsibilities

• Act as a key contact and strategic advisor to major law firm clients.
• Identify expansion opportunities and drive adoption initiatives.
• Spend time embedded on client sites, working with lawyers and partners.
• Collaborate with Engagement Director to realize ROI and value.
• Translate client feedback into actionable product direction.

Skills

Credibility with lawyers

Commercial instinct

Change management

Professional services

Stakeholder management

Excellent communication

Retention focus

Tools

Legora

Hex

Pitch

Notion

Salesforce

Job description

Legora is seeking a seasoned Customer Success/Account Manager to own strategic law firm partnerships. You will act as a trusted advisor, uncover expansion opportunities, and drive adoption of Legora’s AI-native platform.

You will spend significant time on client sites, engaging with partners, practice heads, and associates to deliver measurable ROI. Ideal candidates bring 3–5 years in enterprise SaaS customer success or related change roles within professional services.