Storyteller

National Trust for Places of Historic Interest or Natural Beauty; Bushmills; On-site; GBP 7,500 - 9,000; Full time

Benefits offered by this job

Substantial pension scheme up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Job summary

National Trust for Places of Historic Interest or Natural Beauty in Giant’s Causeway welcomes visitors and offers exciting opportunities to join the storyteller team. You’ll provide guided tours, engage with visitors, and ensure a warm welcome while supporting the Visitor Experience Officers.

The role is based at Giant’s Causeway with occasional work across other sites, in a permanent capacity, offering a flexible annualised hours pattern of 780 hours per year.

Qualifications

• Focused on giving great service to everyone you meet.
• A team player, but also happy to work on your own initiative.
• Well-organised and adaptable.
• Willing to learn new skills.

Responsibilities

• Provide guided tours to the Giant’s Causeway.
• Engage visitors at the Visitor Services Desk and ensure a warm welcome.
• Deliver high standards of presentation and clear communications to visitors.
• Link visitor engagement to the National Trust cause and ongoing work.

Skills

Customer service

Team player

Organised

Willing to learn

Job description

Giant’s Causeway property welcomes visitors from all over the world and we have a number of exciting opportunities- to join us as in the storyteller team. Working within a bustling atmosphere as part of a passionate team this role plays a core part in providing fantastic customer service.

You will support the Visitor Experience Officers by providing guided tours to the Causeway, engaging with visitors at the Visitor Services Desk and ensuring our visitors receive a warm welcome. You will deal with customer enquiries to help them enjoy their visit and you will be based at Giant’s Causeway but may be required to work across other sites.

Hours/ working pattern:You'll work 780 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal installments over the year.

Hours are flexible to meet operational need and you could be working 5 days out of 7 including weekends and Bank/Public holidays.

Contract:Permanent

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Flanked by the wild North Atlantic Ocean and landscape the Giant’s Causeway is set in Northern Irelands only World Heritage Site surrounded by dramatic cliffs, for centuries it has inspired artists, stirred scientific debate, and captured the imagination of all who see it.

You’ll be part of the team who welcomes and engages with our visitors from all over the world to this special place. You will engage with all our visitors to inspire support through membership and help visitors to enjoy their day.

What you'll be doing

As the largest conservation charity in Europe, we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a member of the storyteller team it’s your role to ensure that the welcome our visitors receive is perfect and that they have an amazing experience.

Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.

You’ll deliver high standards of presentation at the property and ensure all our communications with our visitors are clear and consistent.

Who we're looking for

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Giant's Causeway, 60 Causeway Road, Bushmills, BT57 8SU

Documents

Storyteller - A2.pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 25th October 2026

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.