Store to Home Administrator

B&Q Limited; Dartford; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

ShareSave

6.6 weeks holiday

Employee Assistance Programme

Shopping discounts

Wellbeing benefits

Job summary

B&Q Dartford is hiring a Store to Home Administrator on a permanent full-time basis. You will work 36.75 hours per week across Mon-Sun, 7:00am–10:00pm, in a delivery hub environment, processing online orders and assisting customers. The position offers a competitive hourly rate and a robust benefits package.

You will handle stock, schedules, and respond to customer queries, ensuring a high-quality online shopping experience and reliable delivery service for our local customers.

Qualifications

• Brilliant organiser and problem solver.
• Comfort with numbers and spreadsheets.
• Flexible to work weekends, evenings and bank holidays.

Responsibilities

• Process online orders and manage stock within the store-to-home delivery hub.
• Maintain accurate product data and delivery schedules; support store colleagues with queries.

Job description

Overview

Store to Home Administrator

Full Time 36.75 hours per week

Permanent Contract

Shifts available Monday - Sunday - 7.00am - 10.00pm

UK Notional hourly rate £14.00 per hour (Inclusive of an £0.90 per hour, store specific location allowance)

B&Q Dartford

We believe anyone can improve their home to make life better. Every day, we give our millions of customers theideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Store to Home Administrator and you’ll be a big part of this.

What's the job?

You’ll create a brilliant experience for every local customer who orders our products online. Working within our Store to Home delivery hub, you’ll be collaborating with your hub team to process online orders, manage stock, maintain an accurate database of products and delivery schedules – plus you’ll be supporting colleagues across your store to answer customer queries. In short, you’ll make sure our online customer experience and delivery service is the best it can be.

What we need:

A brilliant organiser, problem solver and communicator, you’ll feel right at home with us as you’ll be working closely with colleagues and most importantly, our customers. You’re great at working with numbers and spreadsheets to maintain data accuracy, and even better at working with people. You’ll be happy to expand your skills by using new technology and learning new ways of working. And you’re flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What's in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.