Store Team Leader - Customer Experience & Coaching

Co-op; Newcastle upon Tyne; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading retail chain in Newcastle upon Tyne is seeking a part-time Customer Team Leader. In this role, you'll deliver exceptional customer service, support your team, and manage store operations. You'll benefit from full training, a pension scheme, and various wellbeing initiatives. We're looking for someone with great people skills and the ability to lead a team effectively. Join us to grow your career while contributing to a caring community-focused environment.

Benefits

36 days of holiday

30% discount on Co-op products

Pension scheme up to 10% employer contribution

Access to virtual healthcare services

Cycle-to-work scheme

Qualifications

• Must be aged 18 or over to authorize age-related sales.
• A genuine care for the needs of customers and members.
• Strong organisational and problem-solving skills.

Responsibilities

• Deliver friendly and thoughtful service to customers.
• Develop team capabilities through coaching and training.
• Ensure that the store remains safe, legal, and fully operational.
• Manage diligence checks and stock accuracy.
• Support your store manager by deputising.
• Lead the introduction of new products and services.
• Engage with the local community.

Skills

Customer service

Team leadership

Organizational skills

Problem-solving

People skills

Flexibility

Job description

A leading retail chain in Newcastle upon Tyne is seeking a part-time Customer Team Leader. In this role, you'll deliver exceptional customer service, support your team, and manage store operations. You'll benefit from full training, a pension scheme, and various wellbeing initiatives. We're looking for someone with great people skills and the ability to lead a team effectively. Join us to grow your career while contributing to a caring community-focused environment.