Store Team Leader – Craft Coffee & Customer Experience

Fairways Hotel; Belfast City District; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Complimentary barista-made coffee on每e

Employee discounts across alllocations

Ongoing training and development

Progression into management

Job summary

Costa Coffee Ireland & Northern Ireland is recruiting a Team Leader for our Kennedy Centre store. You will lead a busy team, ensure excellent customer service, and maintain high standards in a fast-paced coffee shop environment. The role offers full-time permanent hours and ongoing development opportunities.

Join a brand known for its coffee excellence and great teamwork. You’ll receive training, employee benefits, and a pathway to management as you help deliver an unbeatable customer experience.

Qualifications

• Experience leading a busy store team.
• Strong customer service and communication skills.
• Ability to multi-task and stay organised under pressure.

Responsibilities

• Open and close the store safely and on time.
• Lead shifts and support colleagues to deliver excellent customer experiences.
• Train new staff and maintain high standards across the store.
• Drive health and safety cleanliness and store cleanliness.

Skills

Team leadership

Customer service

Flexible schedule

Communication

Job description

Costa Coffee Ireland & Northern Ireland is recruiting a Team Leader for our Kennedy Centre store. You will lead a busy team, ensure excellent customer service, and maintain high standards in a fast-paced coffee shop environment. The role offers full-time permanent hours and ongoing development opportunities.

Join a brand known for its coffee excellence and great teamwork. You’ll receive training, employee benefits, and a pathway to management as you help deliver an unbeatable customer experience.