Store Team Lead: Customer Care & Growth

Boots UK; Bangor; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity leave pay

Flexible benefits scheme

24/7 Employee Assistance Programme

Job summary

A leading health and beauty retailer in Bangor is seeking an Assistant Manager to support the Store Leader in delivering exceptional customer care and operational standards. In this role, you will lead a team to drive business growth and ensure excellent service for customers and patients. The ideal candidate will have experience in team leadership and possess strong coaching skills to develop their team effectively. This position offers various benefits, including a retirement savings plan and employee discounts.

Qualifications

• Experience leading a team within a customer-facing setting.
• Capability to achieve performance goals through coaching.
• Collaborative personality in a team-centered environment.

Responsibilities

• Lead team to deliver customer care and drive business growth.
• Conduct performance reviews and regular coaching.
• Ensure stock availability and control costs for operational efficiency.
• Perform audits and risk assessments to ensure safety.
• Analyze data and trends to respond to customer needs.

Skills

Team leadership

Customer service

Coaching

Collaboration

Job description

A leading health and beauty retailer in Bangor is seeking an Assistant Manager to support the Store Leader in delivering exceptional customer care and operational standards. In this role, you will lead a team to drive business growth and ensure excellent service for customers and patients. The ideal candidate will have experience in team leadership and possess strong coaching skills to develop their team effectively. This position offers various benefits, including a retirement savings plan and employee discounts.