Beauty Store Team Leader & Customer Experience Coach

The Body Shop; Greater London; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

50% staff discount

Paid volunteer days

Opportunities for growth

Encouragement for inclusion networks

Job summary

A leading beauty retailer in Greater London is seeking an aspirational leader to support the Store Management team in driving retail excellence. You will handle customer concerns, enhance the store layout, and drive customer loyalty. Ideal candidates possess customer-facing experience and a strong passion for beauty. The role offers opportunities for growth, comprehensive training, a 50% discount on products, and paid volunteer days.

Qualifications

• Experience in a customer facing role and a genuine passion for beauty and the retail industry.
• Ability to communicate and listen effectively.
• Demonstrate operational skills and multitask.

Responsibilities

• Support Store Management in driving retail excellence and strong sales results.
• Handle customer concerns and share feedback with management.
• Develop customer loyalty and coach Customer Consultants.

Skills

Customer facing experience

Communication skills

Interpersonal skills

Multitasking

Time management

Job description

A leading beauty retailer in Greater London is seeking an aspirational leader to support the Store Management team in driving retail excellence. You will handle customer concerns, enhance the store layout, and drive customer loyalty. Ideal candidates possess customer-facing experience and a strong passion for beauty. The role offers opportunities for growth, comprehensive training, a 50% discount on products, and paid volunteer days.