Store Supervisor - Oxford

Robert Dyas; Packmoor; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Training & development

Career progression

Mental health support

Performance incentives

Company pension

Apprenticeship scheme

Staff discount

Job summary

Robert Dyas Store Supervisor role focused on supporting the store management team to drive turnover and revenues while delivering exceptional customer service. You will act as a brand ambassador, lead by example, and train colleagues to maximise performance in a fast-paced retail environment.

You will be responsible for maintaining visual standards, store security, and policy compliance, with the ability to step in for management when needed and to oversee timekeeping and weekly staffing.

Qualifications

• Experience in retail or customer service environments.
• Ability to lead and train team members.
• Strong communication and people skills.
• Knowledge of store merchandising and loss prevention.

Responsibilities

• Support store management to drive turnover and revenues.
• Deliver outstanding customer service and represent the brand.
• Train colleagues and maximise team performance.
• Maintain store security, systems and policies.
• Uphold high visual merchandising and housekeeping standards.
• Assist with weekly time sheets and reports.

Skills

Customer service

Team leadership

Visual merchandising

Loss prevention

Retail operations

Job description

The Role:

As a Store Supervisor you will be responsible for supporting the store management team, you'll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on customer service, you will be an ambassador of the Robert Dyas brand.

What you will get from us:

• Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the business
• A great Team to work with where you can progress and make a difference at all levels
• Access to mental health first aiders
• Ongoing incentives to reward your performance
• Company Pension scheme
• Apprenticeship scheme to continue your development
• Generous discount at at TPRG and on our benefits hub

What will you do?

• Act as an ambassador for Robert Dyas and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
• Contribute towards making Robert Dyas a go to place on the High Street by providing a consistent high level of customer service
• Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, Assist with the training of colleagues, utilising available tools to maximise the performance of the team
• Ensure the security and accuracy of all company systems and ensure that all systems are utilised by all team members as per company policies and procedures
• Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
• In the absence of the Store/Assistant Manager assume full accountability for the overall security and safety of our people and property ensuring the Branch operates in line with company policies and procedures. Motivate all colleagues to drive sales and to achieve required KPIs. Liaise with the Retail Support Centre should any issues need to be reported. Support with any weekly time sheets.

Who we are:

We're a multiple channel retailer with just under 100 stores across Southern England and a strong online business. We began as Ironmongers 150 years ago but now we're so much more. Kitchenware, household items, electrical appliances, home office, gardening products, power tools, china, glassware, DIY, ironmongery - we have almost everything that you need for your home and garden. We're growing a multi-channel business where our customers can choose when, where and how to shop. We're developing our e-commerce, marketing, customer service and distribution functions to support both the on and offline businesses and drive growth. It's a very exciting time to be part of a growing business that is rising to the challenges of today's retail environment.