Part-time Supervisor - Horsham

Robert Dyas; Billingshurst; Sur place; GBP 22 000 - 28 000; Plein temps

Avantages offerts par ce poste

Fantastic training

Progression opportunities

Mental health support

Performance incentives

Company Pension

Apprenticeship scheme

Staff discount

Résumé du poste

Robert Dyas is seeking a Store Supervisor to support the store management team and drive turnover and revenues using lean principles. You will be an ambassador of the Robert Dyas brand, delivering exceptional customer service and training to the team.

You will contribute to maintaining visual standards and store housekeeping, while ensuring policy compliance and safety across the branch. This role offers training, progression, and a supportive team environment within a growing multi-channel

Qualifications

• Act as ambassador for Robert Dyas by sharing knowledge with customers.
• Provide a high level of customer service to become a go-to store on the High Street.
• Support store management and team with training and performance.
• Ensure security and accuracy of company systems and adherence to policies.
• Maintain high visual merchandising and store housekeeping standards.

Responsabilités

• Act as ambassador for Robert Dyas and Theo Paphitis Retail Group to customers.
• Provide a consistent high level of customer service to attract customers.
• Drive a culture of excellent service and assist with colleague training.
• Ensure security and proper use of company systems by the team.
• Promote high visual merchandising and housekeeping standards.
• In absence of Store/Assistant Manager, take accountability for safety and branch operations.

Description du poste

The Role:

As a Store Supervisor you will be responsible for supporting the store management team, you'll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on customer service, you will be an ambassador of the Robert Dyas brand.

What you will get from us:

• Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the business
• A great Team to work with where you can progress and make a difference at all levels
• Access to mental health first aiders
• Ongoing incentives to reward your performance
• Company Pension scheme
• Apprenticeship scheme to continue your development
• Generous discount at at TPRG and on our benefits hub

What will you do?

• Act as an ambassador for Robert Dyas and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
• Contribute towards making Robert Dyas a go to place on the High Street by providing a consistent high level of customer service
• Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, Assist with the training of colleagues, utilising available tools to maximise the performance of the team
• Ensure the security and accuracy of all company systems and ensure that all systems are utilised by all team members as per company policies and procedures
• Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
• In the absence of the Store/Assistant Manager assume full accountability for the overall security and safety of our people and property ensuring the Branch operates in line with company policies and procedures. Motivate all colleagues to drive sales and to achieve required KPIs. Liaise with the Retail Support Centre should any issues need to be reported. Support with any weekly time sheets.

Who we are:

We're a multiple channel retailer with just under 100 stores across Southern England and a strong online business. We began as Ironmongers 150 years ago but now we're so much more. Kitchenware, household items, electrical appliances, home office, gardening products, power tools, china, glassware, DIY, ironmongery - we have almost everything that you need for your home and garden. We're growing a multi-channel business where our customers can choose when, where and how to shop. We're developing our e-commerce, marketing, customer service and distribution functions to support both the on and offline businesses and drive growth. It's a very exciting time to be part of a growing business that is rising to the challenges of today's retail environment.