Store Operations Manager

Jefferson Wells Key Accounts; Hove; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading company as a Store Operations Manager at Johnstone's Decorating Centre. You'll lead the sales team, ensuring excellence in operations and customer service. Enjoy a supportive team environment with generous health care benefits and opportunities for development.

Benefits

Excellent starting salary

Fantastic bonus scheme up to 20%

Generous health care packages

Staff discounts

Great work-life balance

Opportunities for development and progression

Qualifications

• Experience in a customer-facing environment with direct sales.
• Strong leadership, mentoring, and motivational skills.
• Ability to remain calm and composed in difficult situations.

Responsibilities

• Achieving sales and profit targets to ensure company profitability.
• Managing daily operations of sales assistants, organizing work rotas.
• Training and coaching colleagues.

Skills

Leadership

Customer Service

Sales

Team Management

Flexibility

Job description

Store Operations Manager

Full Time | Permanent

As a Store Operations Manager within our Johnstone's Decorating Centre, you will lead from the front. Your responsibilities will include driving and growing sales, ensuring that all operating standards meet the expected level of excellence.

You will provide outstanding customer service and support within your store, always demonstrating a positive, customer-focused attitude.

What we can offer...

• Excellent starting salary
• Fantastic bonus scheme up to 20%
• Work for a friendly, inclusive, and supportive team
• Great work-life balance - our stores are closed Saturday afternoons and Sundays
• Generous health care packages and staff discounts
• Opportunities for development and progression within a global organization

Key Responsibilities:

• Achieving sales and profit targets to ensure company profitability
• Managing daily operations of sales assistants, including organizing work rotas and managing absences
• Training and coaching colleagues
• Controlling resources in line with budgeted costs in collaboration with Operational Managers
• Maintaining high security standards and full compliance with company policies regarding stock, transactions, security, and premises
• Handling decorating centre accounts according to company guidelines
• Ensuring health and safety standards are maintained
• Participating in recruitment and selection procedures with the District Operations Manager

Qualifications:

• Experience in a customer-facing environment with direct sales
• Strong leadership, mentoring, and motivational skills with supervisory experience
• Ability to remain calm and composed in difficult situations
• Flexible attitude towards working hours and duties, including providing cover for other decorating centres as needed

Note: Pay ranges and benefits vary by location. Compensation decisions consider skill sets, experience, qualifications, and organizational needs. Benefits are designed to support employee health and well-being, in accordance with applicable plans.