Store Operations Manager

ZipRecruiter; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading global organization is seeking a Store Operations Manager for their Johnstone's Decorating Centre in Hove. This full-time, permanent role emphasizes customer service excellence and team leadership while offering a superb work-life balance and progressive career opportunities. The successful candidate will manage daily store operations and staff, ensuring high standards in service and compliance.

Benefits

Excellent starting salary

Fantastic bonus scheme up to 20%

Generous health care packages

Staff discounts

Great work-life balance

Qualifications

• Experience in a customer-facing environment delivering direct sales.
• Strong leadership and mentoring skills with supervisory experience.
• Calmness in difficult situations and flexibility regarding duties.

Responsibilities

• Achieving sales and profit targets to ensure profitability.
• Managing Sales Assistants and planning rotas.
• Ensuring compliance with health & safety and security standards.

Skills

Leadership

Customer service

Sales

Flexibility

Job description

Job Description

Store Operations Manager
Full Time | Permanent
Hove

As a Store Operations Manager within our Johnstone's Decorating Centre, you will lead from the front. With responsibility for driving and growing sales, you will ensure that all operating standards achieve the expected level of excellence.

Within this role, you will provide outstanding Customer Service and support within your store, always demonstrating a positive customer-focused attitude.

What we can offer...
* Excellent starting salary
* Fantastic bonus scheme up to 20%
* Work for a friendly, inclusive, and supportive team
* Great work-life balance - our stores are closed Saturday afternoons & Sundays
* Generous health care packages and staff discounts
* Work for a global organization that offers development and progression opportunities

Key Responsibilities:
* Achieving expected sales and profit targets within store to ensure company profitability.
* Providing day-to-day management of the Sales Assistants, including organizing and planning rotas and absence coverage. The number of direct reports will vary depending on store size.
* Providing training to all new and existing colleagues and coaching where necessary.
* Working with Operational Managers to control resources in line with budgeted costs.
* Maintaining high security standards and full compliance with company policies regarding stock, financial transactions, security, and premises.
* Managing the Decorating Centre accounts within company guidelines and policies.
* Ensuring health & safety standards are maintained at all times.
* Carrying out recruitment and selection procedures in collaboration with the District Operations Manager.

Qualifications
* Previous experience in a customer-facing environment delivering direct sales.
* Strong leadership, mentoring, and motivational skills with supervisory experience.
* Ability to stay calm and composed when dealing with difficult situations.
* Flexibility regarding working hours and duties, including providing cover for other Decorating Centres in the Zone as required.

PPG pay ranges and benefits vary by location to enable competitive compensation across geographic markets. Factors influencing pay include skill sets, experience, qualifications, certifications, and organizational needs. Additional incentives may apply.

Our employee benefits programs are designed to support your health and well-being. Benefits and insurance coverages are provided in accordance with plan terms and conditions.