Store Manager - Winchester

Agile Retail; Winchester; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Monthly Bonus

Staff Discount

Enhanced Pension

Job summary

Healthspan is recruiting a Store Manager for a new store opening in Winchester. You will lead a high-performing team, deliver needs-led customer consultations, and build a welcoming store environment where customers feel heard and supported.

The role requires proven Store Manager experience, with a focus on compliant, advisory customer interactions and community-building. A values-driven leader who can inspire and train others will thrive in this environment.

Qualifications

• Proven experience as a Store Manager (ideally 2 years).
• Experience in environments with intricate product ranges and detailed customer journeys.
• Comfortable leading sensitive customer conversations with empathy and maturity.
• Strong understanding of compliance and delivering guidance responsibly.
• Natural relationship-builder who earns trust through credibility and consistency.
• Genuine passion for health and wellbeing and helping people make informed choices.
• Values loyalty to team and communities served.
• Calm, considered leadership style that inspires confidence.

Responsibilities

• Lead, inspire, and develop a team to deliver needs-led, compliant customer consultations.
• Create a welcoming, inclusive store environment where customers feel heard and confident in their choices.
• Model Healthspan's advisory approach with accurate, clear, and compliant guidance.
• Build long-term customer relationships and a sense of community.
• Set clear performance expectations and support the team to achieve targets in a responsible, service-led way.
• Train and coach team members to be credible, trusted advisors through expert product knowledge.
• Drive knowledge across an intricate range in a regulated sector.
• Represent the Healthspan brand with professionalism, warmth, and integrity.

Skills

Store management

Leadership

Customer journey

Empathy

Compliance

Relationship building

Team loyalty

Calm leadership

Job description

Position: Store Manager - NEW STORE OPENING

Location: Winchester

Salary: £33,000

Contract: Full Time - Permanent

Benefits:

• Monthly Bonus, Staff Discount, Enhanced Pension

Who We Are:

Healthspan is the UK's No. 1 Direct-To-Consumer for supplements and minerals. We're passionate about empowering people to lead healthier, happier lives. As a trusted name in health and wellness since 1996, we craft premium-quality vitamins, minerals, and supplements designed to enhance nutrition and promote wellbeing.

But our success isn't just about the products we create, it's about the people who make it all possible. This is all achieved through prioritising needs led consultation and community engagement.

Key Responsibilities:

• Lead, inspire, and develop an empathetic team that delivers needs-led, compliant customer consultations
• Create a welcoming, inclusive store environment where customers feel heard, supported, and confident in their choices
• Role model Healthspan's advisory approach, ensuring guidance is accurate, clear and always compliant
• Build long-term customer relationships and a sense of community
• Set clear performance expectations and support the team to achieve targets in a responsible, compliant and service led way over a "sales" approach
• Train and coach team members to be credible, trusted advisors through expert product knowledge and a detailed customer journey.
• Drive expert product knowledge across an intricate range and a regulated sector
• Act as a Healthspan ambassador, representing the brand with professionalism, warmth, and integrity

The Role:

The Store Manager plays a pivotal role in bringing the Healthspan mission to life at a store level. You are a trusted presence for customers and colleagues, leading with integrity, empathy, and professionalism.

You will support build and develop a high-performing team that delivers outstanding, compliant customer experiences, grounded in trust and genuine care. Through strong leadership and operational excellence, you will drive sustainable performance while fostering a loyal customer base and an engaged in-store community.

About You:

• Proven experience as a SM - ideally 2 years
• Experienced in environments that have intricate product ranges and detailed customer journeys
• Comfortable leading meaningful, sometimes sensitive customer conversations with empathy and maturity
• Strong understanding of compliance and the importance of delivering guidance responsibly
• A natural relationship-builder who earns trust through credibility and consistency
• Genuine passion for health, wellbeing, and helping people make informed choices
• Values loyalty both to your team and to the communities you serve
• Calm, considered leadership style with the ability to inspire confidence in others

Interview Process:

If you are shortlisted for the position the hiring manager will arrange an informal telephone screening to discuss your affinity with the sector and share how much opportunity there is within Healthspan.

Come shape the future of the Healthspan brand as we begin our retail journey, a huge milestone for us that will lead to a rapid brand expansion.

INDHP