Store Assistant

LLOYD'S REGISTER INTERNATIONAL; Godalming; On-site; GBP 10,516,000 - 14,977,000; Part time

Benefits offered by this job

Group Personal Pension with 4% matched

Life Assurance Scheme

24/7 Employee Assistance Programme

Job summary

DEBRA in Farncombe is seeking a Store Assistant to help run the community shop, delivering friendly customer service and supporting stock handling and shop presentation. The role offers a part‑time, permanent position with training provided and a focus on an inclusive shopping experience.

The successful candidate will join a team committed to DEBRA's values, with duties including processing donations, pricing, merchandising, and supporting colleagues and volunteers.

Qualifications

• Enthusiastic, reliable and customer‑focused with a positive attitude.
• Willingness to learn and contribute to a friendly team.
• Experience in retail is desirable but not essential; full training provided.

Responsibilities

• Provide excellent customer service to shoppers and donors.
• Support processing, pricing and replenishment of donated stock.
• Maintain high standards of shop presentation and cleanliness.
• Assist with visual merchandising to promote sales.
• Support colleagues and volunteers in day‑to‑day store activities.
• Follow safeguarding, health and safety procedures.

Skills

Customer service

Retail experience

Teamwork

Job description

Store Assistant

Are you friendly, motivated, and passionate about making a difference?

As a Store Assistant, you will play a vital role in supporting the day‑to‑day running of our Farncombeshop. You will help maximise income through excellent customer service, strong visual standards, and effective stock handling, while supporting colleagues and volunteers to deliver a welcoming and inclusive shopping experience. By role modelling the DEBRA values, you will help create a positive environment focused on making a real impact for the EB community.

Our Farncomberetail store is recruiting a Store Assistant on a Part Time, Permanent basis, working 14hours per week, 2 days out of 7, earning £12.71per hour / £9,252.88per annum.

About DEBRA

We are a national charity that supports individuals and families affected by Epidermolysis Bullosa (EB) – a painful genetic skin blistering condition which, in the worst cases, can be fatal.

What we are looking for in our Store Assistant

You will be enthusiastic, reliable, and customer‑focused, with a positive attitude and a willingness to learn. You will enjoy working as part of a team, supporting both colleagues and volunteers, and contributing to the smooth and efficient running of our Farncombestore.

Retail experience is desirable but not essential, as full training will be provided.

Your Key Responsibilities as a Store Assistant

• Provide excellent customer service to all customers and donors
• Support the processing, pricing, and replenishment of donated stock
• Help maintain high standards of shop presentation and cleanliness
• Assist with visual merchandising to promote sales and commercial success
• Support colleagues and volunteers in day‑to‑day store activities
• Follow DEBRA policies and procedures, including health, safety, and safeguarding

Why work for us at DEBRA?

Mission, Vision & Values

Our mission is a world where no one suffers with Epidermolysis Bullosa.

Our vision is that we live in a world where no one suffers with Epidermolysis Bullosa (EB) and that we provide lifelong care for all those affected by living with EB.

Our values are based around care and inclusivity and are the foundation of our culture and what makes DEBRA a great place to work.

What we offer

We offer a competitive rate of pay along with a range of benefits, including:

• Access to a Group Personal Pension with a matched 4% contribution from DEBRA
• Life Assurance Scheme
• Free access to our 24/7 Employee Assistance Programme for you and your family
• Annual leave of 20 days plus Bank Holidays(pro rata for part‑time employees)
• Discounts and cashback at high street retailers, supermarkets, cinemas, gyms, leisure and theme parks, holidays and more via our Employee Benefits Portal
• Access to a 24 hour 7 days a week GP service

Safeguarding & Equality

Please note: DEBRA takes its safeguarding responsibilities seriously, and all roles within the organisation require a DBS check and two satisfactory references.

We are committed to delivering our Equality, Diversity and Inclusion strategy across all areas of our work, including recruitment. As a Disability Confident employer, we welcome applications from disabled candidates and are committed to providing reasonable adjustments throughout the recruitment process. Please let us know if you require any support.